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      Clever Devices

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      Customer Success Manager Interview

      Jan 11, 2024
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Clever Devices (Chicago, IL) in Dec 2023

      Interview

      I recently went through the interview process with Clever Devices and, unfortunately, I must report that my experience was far from satisfactory. There were several issues that I encountered, which I feel are important for potential future candidates to be aware of. Firstly, there was a lack of communication regarding the interview scheduling. After my initial interview was arranged, I did not receive a confirmation email or a calendar invite to block off the time. This led to confusion and a lack of preparation on my part as I was unsure of the exact timing. Secondly, a rescheduling of the interview was necessary. However, this too was poorly managed. I was promised a new interview slot, but again, I did not receive any formal confirmation or follow-up. This time, it was even more disappointing as I was completely ghosted - no email, no call, no explanation. This not only showed a lack of professionalism but also a disregard for a candidate's time and effort. These experiences left me with a negative impression of the company's recruitment process. It’s crucial for a company to maintain clear and respectful communication with potential employees, and unfortunately, in my case, Clever Devices fell short of these basic professional standards. This experience has made me question the internal communication and organizational culture at Clever Devices. I hope this feedback is taken constructively. A company's recruitment process is often a candidate's first glimpse into its culture and operational efficiency, and improvements in this area could significantly enhance Clever Devices' reputation among potential future candidates.

      Interview questions [1]

      Question 1

      I didn't even get to ask 1 question or even have the interview...
      Answer question
      avatar
      Clever Devices response
      2y
      Thank you for taking the time to share your comments. We apologize if your experience with us during the interview process did not meet your expectations. Whether a candidate is ultimately hired or not, we value the candidate experience during the process and take our role in creating as easy and candidate-friendly process as possible. In your instance, it seems we failed to live up to those expectations. Please be assured we will take your feedback, review where we may have gone wrong and make the corrections necessary to improve the process for all candidates moving forward.