I applied online. The process took 3 months. I interviewed at Compass (Dallas, TX) in Feb 2018
Interview
I applied online for the Agent Operations role in Seattle and in Dallas (where I lived). Lucy the recruiter called me and encouraged me to interview for the role that I applied for in Seattle since I was looking to make a move and that relocation might be offered. I did a 20-minute phone screening interview with the recruiter going over my background and the role. In less than a week I had three video interviews over an hour long with the Agent Operations Regional Manager, Director of Agent Experience and the National Manager of Agent Operations. The interview questions were easy since I had worked in the industry and knew of Compass. After each interview, I sent thank you emails and heard back from each person I interviewed with thanking me for my time and looking forward being touch. Two days later I received an email from the recruiter stating they were looking for someone with more of an account-management background and not an extensive real estate background, followed by a link to join the private Stella network. After rushing me through the interview process and receiving positive feedback each time, Compass wasted my time. I felt like they did not want to pay for relocation, so they made up an excuse not to hire me, I asked if I could be considered for the Dallas role since it is the city I currently live in. A month later Lucy emailed me back to say she would forward my information to the person recruiting for the Dallas job. A month after that I had two separate recruiters (Antwan & Christopher) reach out to me on same day hours apart asking if I was interested in the Agent Operation Role. They both messaged me as if I had not known anything about Compass or interviewed for the role. I had to explain to them where I was in the process and that I have already interviewed, I never heard back from either one after. Instead a week later a new recruiter (Keith) emailed me to discuss the role, again as if I never applied. I explained to him my confusion and frustration since he was now the 4th recruiter. Once on the call he was not prepared and kept having to pause to find his notes, he informed me they just opened the Dallas office a couple weeks ago. (Which was a lie because that is what they said when I interviewed originally. He wanted to set up one final interview with the National Manager of Agent Operations, when I told him again I had already interviewed with him he was shocked. He followed up with me the next day to let me know that they would not be moving forward but sent a link to join Stella. After working for Corcoran and Elliman (Compass competitors) everything I had heard about Compass came to be. The recruiting process is impersonal and very unorganized. Four different recruiters reached out to me for one role and no one talked to anyone else internally. If they did offer me the role I would have declined due to the fact that if Compass cannot get the process recruiting organized, how are they going to launch and expand nationally? To me this was a perfect example of how the company is run.
Interview questions [4]
Question 1
Prompt: One of our Strategic Growth Managers (SGM) just closed a big agent team (4 agents: 1 principal, 2 junior agents, and 1 unlicensed assistant who helps with operations and marketing). They will start in the next week, but the SGM was not positive of an exact date. You just called the agent to introduce yourself; they only had a quick second to say hello and let you know what date and time they want to start. Please draft your follow up introductory email
I applied online. The process took 4 weeks. I interviewed at Compass (Beverly Hills, CA) in Jul 2018
Interview
Answered interview questions while being video recorded in beginning of June. Heard from the recruiter almost a month later. Had a 30min conversation with him before he pushed me through to the next round of interviews at their Beverly Hills office. Met with 3 employees all separately. The 1st and 3rd interviewers asked me the exact same questions which made the process feel robotic however I answered and received positive feedback to my responses including "I would have handled it the same way!" The 2nd interviewer was newer to the company and asked me about my personal life, including my age... which is illegal... After an hour and a half, I completed my interviews and was left in the office with no further instructions as the interviewers stepped into a meeting so I grabbed who I could in the office to ask if I should stick around or head home. I sat in their meeting room for another 5 minutes before she sent me home. Oh and the parking situation? I had to pay $20 because it's all 1hr meter parking otherwise and I would have gone over that. Received a generic email a week and a half later saying they were passing and though I asked for feedback as I felt the conversation/interviews went well and would appreciate any takeaways, they never responded to me.
Interview questions [1]
Question 1
You're about to lead an agent on-boarding training when one of your agents needs something ASAP to close a $4M deal. At the same time, your top agent emails you saying she needs info for her customer newsletter right away. Who would you prioritize and how would you handle the situation?
I applied through an employee referral. I interviewed at Compass
Interview
I had a positive interview process. Most of the interviews were either over the phone or via video conference (which can sometimes lead to delays/technical issues) but every person I spoke with was very impressive. The recruiting team was very helpful in getting my interviews set up and answering any other questions I had.
Interview questions [1]
Question 1
How would you prioritize different tasks? How do you handle unexpected situations?
I applied online. The process took 2 weeks. I interviewed at Compass (Los Angeles, CA) in Mar 2018
Interview
I was made aware of the whole process from my first interaction with the recruiter. It was straightforward, moved quickly, and I was always kept in the loop. There was an initial phone screen, followed by a video presentation, followed by an in-person interview day (immediate manager and his Nat'l Manager), followed by an in-person interview with Regional SVP and video call with People & Culture manager.
