I applied through an employee referral. I interviewed at First Citizens Bank (Greensboro, NC) in Mar 2019
Interview
They ask questions to get to know you as a person, your experience, schooling, career goals, how you see your self in the future, and if you have any problems with picking up the phone (cold calling).
I applied online. I interviewed at First Citizens Bank (Raleigh, NC) in Jan 2017
Interview
A telephone interview is conducted by a recruiter. If they believe that you're fit for a job they refer you to the hiring manager. That's when you'll come in and have a face to face interview with the lead hiring manager for the position. The process takes about 3-4 weeks so it's hard to patiently wait.
Interview questions [1]
Question 1
What a problem that you incounteted in your past work experience where you had to deal with an unruly customer?