First Citizens Bank Reviews

Updated Aug 5, 2020

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3.4
75%
Recommend to a Friend
84%
Approve of CEO
First Citizens Bank President, CEO, and Director, First Citizens BancShares and First-Citizens Bank and Trust  Frank B. Holding Jr.
Frank B. Holding Jr.
163 Ratings
Pros
Cons
  • "Upper management doesn’t value employees, heavy turnover within organization, outdated facilities,(in 10 reviews)

  • "When I left in 2007, there was little room for advancement and salaries were not very competitive(in 8 reviews)

More Pros and Cons
  1. Featured Review

    "City Executive VP"

    5.0
     

    I worked at First Citizens Bank

    Pros

    Loved working with people to help achieve financial goals of all types.

    Cons

    None- loved the sales aspects of the position and managing staff

    First Citizens Bank Response

    April 28, 2020Social Media Specialist

    Thanks for your review.

  2. "Good culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Citizens Bank full-time for more than a year

    Pros

    My particular boss was amazing. Good culture, nice customers

    Cons

    Pay was relatively low. Other than that everything was good

    Continue reading

  3. "Wonderful company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Citizens Bank full-time for more than 3 years

    Pros

    Great culture, management, and technology insights

    Cons

    No cons that come to mind

  4. "Solid Reputation"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Network Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Citizens Bank full-time for more than 5 years

    Pros

    Ethical business practices Committed to employee needs Supportive of life balance General confidence in job stability Large family share CEO is a great person, down to earth and has strong family history to community

    Cons

    Health insurance is expensive and not great considering out of pocket expenses

  5. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Services Supervisor in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Citizens Bank full-time for more than 5 years

    Pros

    Family Oriented and care for employees

    Cons

    Systems are on the older side but makes you understand banking better

  6. "Business lending"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Banker 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Citizens Bank full-time

    Pros

    Management is supportive and challenging

    Cons

    Outdated banking platforms; unprofessional office staff

  7. "Easy but boring with no set goals"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bank Teller in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Citizens Bank full-time for less than a year

    Pros

    Good pay for little work

    Cons

    Boring and the training doesn't cover how to sell financial products like business checking accounts

  8. "Great for recent college grads"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales and Service Representative in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Citizens Bank full-time for more than a year

    Pros

    Everyone is like family for the most part because many of the employees have been with the company for many years. You do not have to have a degree to get the job.

    Cons

    They let some people manage that should not. They say that they hire within but often don’t. You can be moved around to other branches if they need you somewhere else.

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  9. "IT Leadership Needa Major Turnover"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Associate in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Citizens Bank full-time

    Pros

    PTO, Work demands not too stressful, Work from home allowed,

    Cons

    Only positions with Manager in title make decisions, lack of vision/strategy. Many managers are green/risen above clmpetencies, and only react to emergencies competencies, adopting new tech. Bonuses are for Mangement and hand selected staff.

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  10. "It is a good job that some people can make a career out of, sometimes it seems those who make lore do less though."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at First Citizens Bank full-time for less than a year

    Pros

    PTO, weekends off, chance to move up

    Cons

    Depending on where you are, you do far more than what you get paid to do.

    Continue reading
Found 368 reviews