Customer Service Representative applicants have rated the interview process at Freedom Mortgage with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Freedom Mortgage overall takes an average of 19 days.
Common stages of the interview process at Freedom Mortgage as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 27%
Drug test: 23%
Presentation: 14%
One on one interview: 9%
Group panel interview: 9%
Background check: 9%
Skills test: 5%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
The interview process was done in a group setting reading from a script. Callbacks were made for those who got the position to continue with education and training hours. It was a little awkward considering you could tel who would move on and who wouldn’t.
I applied through a recruiter. The process took 2 weeks. I interviewed at Freedom Mortgage in Sep 2025
Interview
Very straight-forward interview. Standard questions. Answered my questions thoroughly. Engaged interviewer. Interview received via a recruiter. Quick 40 minute interview - mostly due to my questions that I had. Interviewed by a Team Lead. Prompt for meeting. Online, Teams, interview. Waiting for decision.
I applied through a recruiter. The process took 1 week. I interviewed at Freedom Mortgage (Portland, OR) in Oct 2021
Interview
Went through a hiring agent. Very helpful with tips on how to answer specific questions during the zoom interview. Gave me great advise and kept me informed about the next steps in the hiring process