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      Customer Success Manager Interview

      Sep 19, 2025
      Anonymous Interview Candidate
      Parsippany, NJ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Giftogram (Parsippany, NJ) in May 2025

      Interview

      TL;DR - 6 interviewers, 4 hours of travel, 2 hours of interview. No response. No denial, and no thank you for coming out. --------------‐------------------------- I had a great interview with the new head of sales at the end of May for a Customer Success Manager(CSM) position.We connected on motorcycles, plants, living out of the city, and coming into the office 5 days a week. He was happy enough to invite me to there office in Parsippany New Jersey at the end of the interview(I live in Brooklyn NY) He had a family vacation and a few more interviews, so they weren't looking to train/onboard until August. So he invited me out in mid-june to meet the team, and interview with 5 seprate people. I drove from Brooklyn to Parsippany New Jersey, about 2 hours each way. I participated in 2.5 hours of consecutive 1 on 1 interviews with the CEO, the CFO, head of Product, who would be my supervisor, and one other. Everyone was nice and respectful. But they never followed up. I sent an email thanking them that day, and followed up twice after. No response, no denial, no thank you for your time. For spending a while day, driving out and meeting 5 different people, no response(even a denial) feels horrible and pretty disrespectful

      Interview questions [1]

      Question 1

      They were very comprehensive, everyone had detailed questions around work ethic and culture fit.
      Answer question

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