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      Greenhouse Software

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      Customer Success Manager (CSM) Interview

      Feb 18, 2022
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Greenhouse Software (Austin, TX)

      Interview

      Any company that requires you to do take home work as if we aren’t all adults with things to do is ridiculous. If someone has experience as a CSM guess what they have experience with presenting information. Ridiculous take home assignments and presentations on top of multiple interviews? Trash. I abhor companies like this taking advantage of desperate people looking for jobs.

      Interview questions [1]

      Question 1

      Explain what you do at your current role as a CSM?
      Answer question
      3
      avatar
      Greenhouse Software response
      4y
      Thank you for your feedback. I’m sorry to hear that you had a negative experience interviewing with us. It sounds like the purpose of our Take Home Assessment wasn’t clearly communicated to you, and if you’re open to explaining more about where it felt short, you’re welcome to reach out to me at amoon@greenhouse.io. As a company that upholds structured hiring processes, our Take Home Assessments are a core part of our process to make sure we’re thoughtful about identifying candidates’ skill sets. --Ariana, Director of Talent Acquisition

      Other Customer Success Manager (CSM) Interview Reviews for Greenhouse Software

      Customer Success Manager (CSM) Interview

      Jul 22, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Greenhouse Software

      Interview

      I had a 30 minute recruiter screen, and then I had a 30 minute interview with the Hiring Manager. Both these interviews were on zoom with the camera off. Unfortunately I did not progress beyond this stage.

      Interview questions [1]

      Question 1

      How do you prioritize your customers as a CSM. This is a fairly standard question that every CSM should be prepared to answer.
      Answer question
      avatar
      Greenhouse Software response
      9mo
      Thank you for your feedback. We appreciate you taking the time to share your interview experience with us. Typically, the first step in our process does not include having video on, in order to mimic a ‘phone screen’ before successful candidates would then move forward to the face-to-face interview stages. It sounds like this could have been more clearly communicated to you. We will be sure to share your feedback with our team.

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