I applied in-person. The process took 2 weeks. I interviewed at HSBC (San Francisco, CA) in Sep 2018
Interview
apole online, receive an email for interview. The manager in charge of the interview was kind of rude. Didn’t ask any Hr questions during the interview. Send me an email with all Hr questions one day later. Reply with answers and got no reply at all. Questions attached below, hope can help someone would like to work for HSBC.
Interview questions [6]
Question 1
1. I’d like to learn more about how you have identified customer needs and offered possible solutions to deepen the client relationships.
Example probes:
What was the situation?
How did you uncover and identify customer needs?
What was the impact on the customer?
How did the customer respond?
2. At HSBC we believe in doing the right thing - what is best for our customers.
Tell me about a customer that has asked you for a product or service that you did not believe was best for their needs.
Example probes:
What was the situation?
What had the customer requested?
Why did you think the product / service did not meet their needs?
How did you handle the situation?
What alternatives did you consider?
What was the final outcome?
3. Personal Bankers are required to understand all the different digital channels HSBC offers its customers.
Tell me about a time when you helped a client learn a new digital channel to create the best customer experience or teach other team members how to utilize digital channels.
Example probes:
How comfortable are you discussing digital channels with customers?
How comfortable are you teaching team members how to use digital channels?
What benefits or features did you explain to the customer?
What was the outcome of the experience?
4. Tell me about a time when you were faced with a challenging situation where you had to adapt and be more flexible to the change?
Example probes:
What action did you take to make it less challenging?
What was the outcome?
How would you adapt to a changing digital environment?
How would you overcome the challenge?
How would you embrace change and help your team members adapt as well?
5. Personal Bankers are required to be a team player within the branch and contact center agents.
Tell me about a time when you were a team player to ensure the customer had the best possible experience.
Example probes:
What was the situation?
What was the outcome?
What steps did you take to get to the end result?
Have you ever asked for feedback from your peers on your delivery pertaining to client resolution?
6. Tell me about a time when you had to handle a complex customer complaint.
Example probes:
Did you take ownership in the complaint or did you pass it on to a senior leader?
Can you help assist a customer from start to finish, if having the right tools and systems?
When client has a complaint, do you follow-up with them to make sure they are fully satisfied?
What was the outcome?
Good but not great hat is your strengths and weaknesses not that hard but not that easy. prepare well beforehand for tough questions. brace for impact. make sure you are well advanced
I did a face to face interview with two manager, it was pretty chill, but the pay is under my expectations. Also, you might need to work on Saturday as well.
I applied through an employee referral. The process took 4 weeks. I interviewed at HSBC (Sydney)
Interview
The process is very lengthy . First you have to answer a series of questions online the. You get picked up for 2x interviews. One with the branch manager and customer service manager and one with the regional manager. Come prepared
Interview questions [1]
Question 1
General Behavioral Questions
1. Can you tell me about a time when you faced a significant challenge at work? How did you handle it?
2. Describe a situation where you had to work with a difficult colleague. How did you manage the relationship?
3. Give an example of a time when you showed initiative and took the lead on a project.
4. How do you prioritize your tasks when you have multiple deadlines to meet?
5. Tell me about a time when you received constructive criticism. How did you respond to it
