HealthEquity Inc. Interview Questions | Glassdoor

HealthEquity Inc. Interview Questions

Updated Sep 3, 2017
23 Interview Reviews

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  1. Featured Interview

    Helpful (5)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at HealthEquity Inc. in July 2016.

    Interview

    I got emailed and invited in to interview. Interviewed with a department supervisor and someone from the "people team". Most of the questions were pretty typical for customer service positions. They mentioned how casual the process should be and the atmosphere was comfortable. They also went over the position and process following the interview in detail, which was nice.

    Interview Questions

    • Tell us about a time when you went above and beyond to provide excellent customer service.   Answer Question

  2. Helpful (2)  

    Member Services Interview

    Anonymous Employee in Draper, UT
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at HealthEquity Inc. (Draper, UT) in July 2017.

    Interview

    I was invited to an information session. 2 really fun ladies shared details about the company and the job. I can't say enough good about them. They made a typically stressful situation more comfortable. They had great chemistry and played off of each other very well. What made my experience more unique than others is that these two also interviewed me. They are really good at what they do. They made me feel comfortable and made me laugh. The icing on the cake was that one of these ladies offered me my job as well. It felt great to be with them through the entire process. They taught me what it means to be purple by the way they interacted with me from the beginning.

    Interview Questions

    • How do you make a peanut butter and jelly sandwich?   1 Answer
  3. Helpful (2)  

    Member Services Representative Interview

    Anonymous Interview Candidate in Draper, UT
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 8+ weeks. I interviewed at HealthEquity Inc. (Draper, UT) in June 2017.

    Interview

    Initial communication was through email. Attended a group meeting with other candidates and learned about the company. After each of us interviewed. There is also a test you take right after the interview. Not sure what the point of the test is. It is very simple. It was hard to hear myself read the questions because a bunch of Health Equity employees came in the room we were testing to get cookies. They were so loud, laughing and bragging about spending Thousands of dollars on food for a party. That would be my only negative for the interview.

    Interview Questions


  4. Helpful (3)  

    Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    The recruiter called and asked if I would come in for an interview. The recruiter did not ask any questions. I arrived at the appointed time and met with the hiring manager. The Manager did not seem to be engaged at all an only asked three questions.

    Interview Questions

    • None of the questions asked were out of the ordinary interview questions.   Answer Question

  5.  

    Information Security Director Interview

    Anonymous Interview Candidate in Draper, UT
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at HealthEquity Inc. (Draper, UT) in February 2017.

    Interview

    1: Interview with recruiter
    2: Interview with the security team
    3: Interview with the hiring manager and peers

    Each interview was very friendly, and personable. They seem like a really great team. It would have been really great to join them, but alas, it was not to be. They decided to promote an employee to fill the role instead. I send him, and the company my best wishes.

    Interview Questions


  6. Helpful (6)  

    Product Owner Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    A pretty negative experience overall. The recruiter for this role doesn't have her act together. She needs constant reminders from candidates about action items for which she is responsible. In the short time I tried working with her, I had to follow up twice to confirm a phone interview time since she was unable to respond to the initial emails I sent, and I had to follow up twice about the actual physical interview and status on another role for which I had applied - and I still haven't heard anything from her regarding that last bit. Meanwhile, she's "liking" content on LinkedIn like it's nobody's business. All in all, a sloppy recruiter that is a poor representative of the organization. Truthfully, when I interact with a recruiter that behaves this way, it brings into question all the glowing reviews I see others sharing. While I'd normally chock this up to a recruiter having a bad day, her irresponsible and unprofessional behavior was chronic and probably not anomalous.

    HealthEquity Inc. Response

    Sep 9, 2016 – Director of People

    I apologize for the recent experience you had with HealthEquity. We do strive to maintain a quality candidate experience throughout our recruiting processes irregardless of the role or volume. Please... More


  7.  

    Administrative Assistant Interview

    Anonymous Interview Candidate in Draper, UT
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at HealthEquity Inc. (Draper, UT) in March 2016.

    Interview

    I did a phone interview, and then a face to face interview. I was very comfortable, and appreciated that the interview was very relaxed. Everyone there was kind and friendly. It didn't take long to hear back about how the interview went, and if I was considered for the position.

    Interview Questions

    • Why I was interested in working at HealthEquity.   1 Answer
  8. Helpful (3)  

    Member Services Representative Interview

    Anonymous Employee in Draper, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4 days. I interviewed at HealthEquity Inc. (Draper, UT) in November 2015.

    Interview

    Applied and was contacted with in about 3 business days. They accommodated my schedule for an interview, as I had a job at the time. I told them I needed to know ASAP in order to make it to the next training class, and heard back the same day.

    Interview Questions

    • Tell me when you went above and beyond in customer service   Answer Question
    • Tell us about a learning experience, something you did wrong in your position   Answer Question

    Negotiation

    Not a negotiating phase, but in the interview they give you a range. Very feasible


  9. Helpful (2)  

    Customer Services Specialist Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at HealthEquity Inc. (Salt Lake City, UT) in October 2015.

    Interview

    Applied online and within 3 days got a call from their people team. An interview was set up for the following Monday (3 more days). I got there, was not greeted, but instructed that some one would be down to get me.
    Within 5 minutes the interviewer came for me, and we chatted up to the interview room. She asked me questions about how I handle irate customers, how I go above and beyond, my philosophy about customer service, etc. The interview lasted about 20 minutes, and with 48 hours had a job offer. A very pleasant experience.

    Interview Questions

    • How do you go above and beyond in customer service?
      How do you handle irate customers? Can you talk them down or does it escalate?
      Tell me about a time you thought out of the box to solve a problem and how did it turn out?   Answer Question

  10. Helpful (1)  

    Software Engineer In Test Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at HealthEquity Inc. in August 2015.

    Interview

    I was contacted by a recruiting organization and they asked me to do a phone interview with HealthEquity. They asked the usual questions about job experience, and it went well enough.

    I was asked to come into the office for a follow-up interview. There were 5 people in the interview. They asked me some questions about how I would test things and put me through a brief exercise where I created some unit and integration tests. They also asked two more technical questions about how C# handles certain scenarios. This interview seemed to go very well.

    This group knows how to interview a technical person. Don't just throw random coding assignments at people. Give them a little scenario (and a laptop/IDE - whiteboard interviews are the worst) and things go much better.

    Interview Questions

    • what's the difference in memory usage between directly accessing a string member field on an object, compared to reading that value into a separately declared 'string' before use?

      e.g.:
      string s = object.stringMember;
      console.writeline(s);
      vs
      console.writeline(object.stringMember);   1 Answer
    • if you pass an object into a method and within that method overwrite the object reference with a new object, is the object changed from the perspective of the calling method?

      e.g.:
      void stuff(object[] o){
      o = new object []{ "mwahaha" };
      }   1 Answer

    Reasons for Declining

    I declined because I had two offers to choose from, and I decided the other offer was more in line with what I was interested in.
    I did not like that the offered position would be a contractor position, even if it's intended to be contract-to-hire.


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