If they like your CV they send this "quick challenge assignment" which is pure BS. They expect you to answer questions to that role KNOWING that you haven't been trained yet. You have a timer to read this total random situation that the costumers is going through, while you learn on the timing about the product that the costumer purchased and also learn the companies policies and details. So is 3 different customers, 3 different products, 3 different policies and you are supposed to fix them all in the chat under 10 minutes. You read it right. THIS IS RIDICULOUS! NO AGENT IN THE WORLD DOES THAT! THATS WHY WE HAVE TRAINING WEEKS!! So why on EARTH you make the candidates go through such an unpleasant, already stressful process?? Maybe try on learning about the people you are trying to hire, their personality to see if is a good fit and THEN train them to your crazy "quick challenge assignment", you know, ONCE WE ARE FREAKING PREPARED FOR IT?!?!!!!! After that you have a typing test (rolling eyes hard rn. I mean we are on digital area people, of course we can type. Why companies do that?) And then there's the english test with english terms, expressions or questions that no one has used in the past 50years or so. Annnd Voilá! If you managed to pass the most annoying interview test on earth, you might get a call. Good Luck!