Customer Service Representative applicants have rated the interview process at Intact with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Intact overall takes an average of 14 days.
Common stages of the interview process at Intact as a Customer Service Representative according to 3 Glassdoor interviews include:
Background check: 25%
Personality test: 25%
Skills test: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Intact (Halifax, NS) in Sep 2017
Interview
Was interview by two staff members, one being a manager the other a supervisor. They asked to describe myself and my interests. They then discussed work experience as stated on the resume and then asked multiple situational questions.
Interview questions [1]
Question 1
Describe a situation where a customer was extremely mad, and how did you handle it ?
I applied online. I interviewed at Intact in Feb 2026
Interview
First Video interview after sending cv for 1 day. Received a link to take video interview within three days. Only takes about 15minutes ,can film few times and review. Will review next step in few days.
Interview questions [1]
Question 1
Why Intact?some behaviours questions.can film few times and review
Interview as usual same interview questions about yourself and work experience and how you face customers and how to handle angry customers and are you okay for repetition how you handle situations
I applied online. I interviewed at Intact (Toronto, ON)
Interview
The process was simple and easy to navigate. The first few questions were aimed at getting to know you better, and then they eased you into questions about your experience and the role. Overall, it was a pleasant experience.