Customer Service Representative applicants have rated the interview process at Intact with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Intact overall takes an average of 14 days.
Common stages of the interview process at Intact as a Customer Service Representative according to 3 Glassdoor interviews include:
Background check: 25%
Personality test: 25%
Skills test: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 1 week. I interviewed at Intact (Edmonton, AB) in Nov 2024
Interview
The interview process at Intact was smooth and positive. It began with an initial screening call, followed by a formal interview with the team. The focus was on my skills and experience, and there was a final interview with senior leadership. Overall, the experience was friendly and professional.
I applied online. I interviewed at Intact in Feb 2026
Interview
First Video interview after sending cv for 1 day. Received a link to take video interview within three days. Only takes about 15minutes ,can film few times and review. Will review next step in few days.
Interview questions [1]
Question 1
Why Intact?some behaviours questions.can film few times and review
Interview as usual same interview questions about yourself and work experience and how you face customers and how to handle angry customers and are you okay for repetition how you handle situations
I applied online. I interviewed at Intact (Toronto, ON)
Interview
The process was simple and easy to navigate. The first few questions were aimed at getting to know you better, and then they eased you into questions about your experience and the role. Overall, it was a pleasant experience.