Thank you for taking the time to give us your feedback. We would like to extend our sincere apologies that you feel you had a negative experience. Our goal is total satisfaction of our therapists and to provide a positive experience. We would like to learn more about your specific situation. If you would be willing to talk further, please call Head Coach, Anant Desai, PT, M.Ed. at (714) 646-8311 or email anant@interfacerehab.com. Thanks, and have a great day.