I applied online. I interviewed at John Lewis & Partners in Sep 2021
Interview
We were separated into groups and asked to work in a team to discuss different scenarios we might come across in the role. This process was observed. We created a poster to present our ideas at the end of the discussion. This was followed by time to answer similar questions as a written test.
Interview questions [1]
Question 1
A customer approaches you a week before Christmas looking for a particular toy for her child. She is irritated because she cannot find what she is looking for. The toy is out of stock online and in all nearby locations. How do you help the customer?
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cambridge, England) in Aug 2025
Interview
During the session, there were seven candidates seated around a rectangular table. Unfortunately, I was positioned at one end with no one directly opposite me. This arrangement made it very difficult for me to see and engage with the rest of the group. As a result, I struggled to read the room, gauge when it was appropriate to speak, or participate meaningfully in the discussion.
This setup left me feeling isolated and excluded me from the rest of the group, which I think did not give me a fair opportunity to demonstrate my skills and contribute effectively. I believe a smaller group size or a circular formation would have been more appropriate.
I wanted to raise this feedback as I found the experience really disappointing and not reflective of a fair or inclusive interview process.
Interview questions [1]
Question 1
Questions were scenario based with a follow-up group discussion.
The interview process was 45 minutes to 1 hour long. It involved self introduction, role introduction and a set of role specific interview questions. There was also a section for situation based question to see how you would respond in such a situation. The situation is always something that can happen or has the possibility of happening on the shopfloor. It ends with an opportunity for you to ask any questions that you have which have not been covered so far.
Interview questions [1]
Question 1
Image a situation where you have someone come to collect a parcel at customer collection, how will you engage with the customer to try and make them aware of the other services that we offer.
I applied online. I interviewed at John Lewis & Partners (London, England)
Interview
The 12 of us being interviewed were split into 3 groups of 4, and we had to do a group task where we had to come up with marketing ideas and show good communication with each other.
Interview questions [1]
Question 1
They asked us what idea might we have to market an item from their store. I.e advertising an event etc