I was contacted by a recruiter through LinkedIn. There was a initial phone interview with a recruiter. I was later contacted and advised that I was chosen to go the next round of interviews. The next round followed by four separate interviews with regional managers.
Interview questions [1]
Question 1
Please tell me about your experience as it relates to being client facing?
A screening call with a recruiter and then Zoom meeting with a panel, scheduled for about an hour. No other work required to be submitted before or after. Typical questions and I was given time to ask questions of my own
Interview questions [1]
Question 1
Typical experiential questions asked in most interviews
The interviews process is extensive with four 1 hour interviews with people from different areas of the department (example: hiring manager, trainer, HR, another client services manager). The interviewers are looking for STAR format responses.
Interview questions [1]
Question 1
Q: Describe a time when you effectively handled an internal/external customer complaint