Customer Service Assistant applicants have rated the interview process at Lidl with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Lidl overall takes an average of 20 days.
Common stages of the interview process at Lidl as a Customer Service Assistant according to 1 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Lidl (London, England)
Interview
It was like they had already decided that I wasn’t going to get the job before I even started talking. They picked apart my CV pointing out things and then fixating on why I wasn’t working full time even though I was a student. They didn’t even ask me any questions about my ability to do the job just my experience so they could pick it apart.
Interview questions [1]
Question 1
What are you currently doing/ what were you doing?
It was a relaxed interview by two members of Lidl. It took 15 minutes and they asked a checklist of questions which were mainly based on experience and experiences I’ve faced in customer service.
Interview questions [1]
Question 1
What would I describe excellent customer service as
First there is an online assessment to be completed then if successful invite to in person interview. The interview is generally with the store manager and the area manager. However this could be a store manager and deputy store manager.
I applied online. The process took 3 weeks. I interviewed at Lidl (Hove, England) in Sep 2024
Interview
It was good and very interactive. I was interviewed by two managers and I was asked a bunch of question. Just be confidant and flow with the questions. I’d rate it a 7/10.
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work for Lidl
Describe a time when you’ve given exceptional customer service.