Customer Service Representative applicants have rated the interview process at Lloyds Banking Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 64 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Lloyds Banking Group overall takes an average of 38 days.
Common stages of the interview process at Lloyds Banking Group as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 17%
Personality test: 17%
One on one interview: 17%
Skills test: 17%
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I applied online. The process took 1 week. I interviewed at Lloyds Banking Group (Birmingham, England) in Jul 2022
Interview
Application process was okay up until they wanted me to do a video assessment meaning I’d have to record myself answering questions for half an hour. First of all not everyone wants to record themselves and second of all that’s just annoying, in this day and age why would we need a video assessment. I declined the offer.
Interview questions [1]
Question 1
How would you act if a customer just lost their job
I interviewed at Lloyds Banking Group (London, England)
Interview
It was a good interview process with not too many stages. The questions were fair and nothing unexpected. I would say that the process is fairly decent. There is not a lot of other things to say about it to be honest.
I applied in-person. The process took 1 week. I interviewed at Lloyds Banking Group
Interview
The worst interview ever… just robotic questions , unnecessary questions and address and right to work check even before interview started that makes no sense as all these can be done during background check
I interviewed at Lloyds Banking Group (Manchester, England)
Interview
Typical customer service role interview with the usual questions you would expect and some role play scenarios too. It was very formal yet the interviewers will help put you at ease and encourage you to be comfortable