Applied online using the M&S careers website, the whole process was pretty straight forward. You have to complete an online form and test which evaluates how you would respond in different situations on the shop floor. After I completed the online test, I was given the option to select an interview date for the next week. The actual interview was pretty basic, you are given a role play to carry out. Before the role play you are given a sheet with pictures and information of their stock as well as details about surrounding stores and promotions. Your are given 5 minutes to read the sheet carefully and try to take in as much of the information as you can. The interviewer then entered the room and proceeded with the role play in which I had to solve an issue for a customer. After the role play, I was asked a few questions about myself, M&S and why I wanted the role. The interviewer told me that they would get back to me the next day to let me know if I had passed the interview.