I applied through a staffing agency. The process took 2 weeks. I interviewed at Marks & Spencer (Castle Donnington, England) in Aug 2015
Interview
There was a lot of paperwork to fill out involving things like employment history, uniform size, bank details etc. I had to complete a maths, English and product picking test, they were all fairly easy, you are timed but there is enough to double check the answers. The actual interview is quite short and not too formal, although the whole process took about two hours to complete. After that they will ask you to go back in for a drugs and alcohol test.
Interview questions [1]
Question 1
Can you give an example of a time when you helped other people in a past job?
I applied online. I interviewed at Marks & Spencer (Epsom, England) in Jan 2026
Interview
The actual interview was quick and efficient. The deciding manager was absent that day but another manager took lead instead. Though staff were confused that there were interviews going on and took some time to meet the interviewer.
[Scenario based questions] I am covering a shift at the café, cleaning tables, I overhear people nearby complaining that they've been waiting 20 minutes for table service, what do you do?
I interviewed at Marks & Spencer (London, England)
Interview
Very relaxed. No formal interview questions which I’m not sure is a good thing. Might’ve been better to have more of a structure so we covered relevant experience and background.
I applied online. The process took 1 day. I interviewed at Marks & Spencer (Tamworth, England)
Interview
I had a relaxed interview. The interviewer asked a few customer service related questions which were quite easy. He then enquired about my shift timings and my previous experience. The interviewer had a relaxed approach.