Mechsoft (Turkey) interview questions

Before the interview, I visited the Glassdoor website, where I was asked the same question about how many types of joins there are in SQL. I answered it thanks to the site. However, even though they knew I had no CRM experience, I couldn't answer their question about creating a framework for "crises and opportunities" in CRM. I said that if an opportunity is created, it's either because they have excess stock or they are trying to meet their sales target. They said that this is just logic, not the answer they were looking for.