I applied online. The process took 1 week. I interviewed at National Museums Scotland (Edinburgh, Scotland) in Sep 2018
Interview
The interview process was structured and well organised. It consisted of around 20 minutes of standard interview questions with a team leader and manager, then a role playing exercise- also with another team leader and manager. In total it took about 1 hour.
Interview questions [1]
Question 1
Why did you apply for this position?
What will you bring to the team?
A time when you delivered excellent customer service?
How will you manage your time at the museum when it’s quiet?
Role play consisted of a lost visitor asking where to find the toilets and _____ exhibit. (You don’t have to know the answers, it’s how you communicate with the visitor.
I applied online. The process took 1 week. I interviewed at National Museums Scotland (Edinburgh, Scotland) in Sep 2019
Interview
A few standard interview questions followed by a role playing exercise. The questions were based on customer service experience and generally quite straightforward. No in depth knowledge of the museum or exhibits was required. The role playing exercise was to imagine you were employed as a VEA, and one of the interviewers pretends to be a visitor with questions, such as where are the toilets, or can you direct me to X gallery. This part of the interview was more how you communicate with them rather than looking for correct answers.
Interview questions [1]
Question 1
Describe a time where you have offered exceptional customer service.
I applied online. The process took 2 weeks. I interviewed at National Museums Scotland
Interview
Completed an online application form. A few days after the deadline I received a phone call inviting me to an interview. I then received an email with all the information about the interview process.
On the day of the interview I first took part in a role playing exercise - I had to help a lost 'visitor'. I was given 5 minutes to prepare. I then met with a team leader and manager to answer interview competency questions. Everyone was friendly.
At the end of the interview they said they would be in touch by the end of the week. They did not contact me.
Interview questions [1]
Question 1
Tell us about a challenging time where a team member came to support you.
