I applied online. The process took 3 weeks. I interviewed at Nationwide (Raleigh, NC) in Aug 2012
Interview
Behavioral interview with 2-3 managers. A lot of "tell me a time when.." If you pass this interview, you have a one-on-one with one of the associate directors. Have answers ready for a lot of customer service related questions. They ask you about company history also.
Interview questions [1]
Question 1
Tell me a time when you had to make a promise to a customer.