Nelnet Interview Questions
Updated May 19, 2022
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Found 93 of over 93 interviews
Popular
- Popular
- Most Recent
- Oldest First
- Easiest
- Most Difficult
Interviews at Nelnet
Experience
Positive64%
Negative19%
Neutral18%
Getting an Interview
Applied online65%
Recruiter13%
Employee Referral9%
Difficulty
2.3
AverageHardAverageEasy
Interviews for Top Jobs at Nelnet
- Customer Service Representative (6)
- Advisor I (6)
- Customer Service Advisor (4)
- Student Loan Advisor (4)
- Intern (3)
- Internship (2)
- Full Stack Developer (2)
- Loan Advisor (2)
- Software Engineer (2)
- Customer Service (2)
- CPC Manual Operator (2)
- .NET Developer (2)
- IT BA/QA (1)
- Marketing Intern (1)
- Marketing Manager (1)
- Business Analyst (1)
- Software Development Intern (1)
- Senior Instructional Systems Developer (ISD) (1)
- Sales (1)
- Solutions Architect (1)
- Director (1)
- User Experience (1)
- Inside Sales Representative (1)
- Marketing Ops Control Professional (1)
- Total and Permanent Disability Advisor (1)
- Account Manager I - Higher Executive Director (1)
- Marketing Director (1)
- Benefits Specialist (1)
- Sales and Support Manager (1)
- IT Support Analyst - Help Desk (CareCenter) (1)
Anonymous Interview Candidate
Declined Offer
Negative Experience
Easy Interview
Application
InterviewI interviewed at Nelnet
New department and had no direction. Previous sales team all quit. Essentially it was selling a platform of software to churches and schools . Unknown sales number or if commissions were paid
Interview Questions
- Why do you want to work here
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Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 2 weeks. I interviewed at Nelnet
A little coding test and then the technical interviews. Difficulty is on the easy side. Make sure to review your resume before each interviews since a lot of questions will come from your resume.
Interview Questions
- Tell me about yourself and your interests
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Anonymous Interview Candidate
Declined Offer
Positive Experience
Easy Interview
Application
InterviewI interviewed at Nelnet
The interviewer was very kind. She listened to my answers and seemed to understand what I was trying to convey. The questions she asked were standard run of the mill interview questions.
Interview Questions
- Q: Name a time that you had to learn a new skill for your job.
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Anonymous Employee
Accepted Offer
Positive Experience
Average Interview
Application
InterviewI interviewed at Nelnet
Interview process was pretty laid-back comedy make sure you understood the job description and confirm that you were okay with it. Over the phone interview then a follow-up phone call letting you know if you got the job. Followed by an email and it congratulation letter.
Interview Questions
- Scenarios, scenarios, scenarios; be prepared to answer questions based on previous experience. For example describe a Time you had to learn a new skill in apply it on the job.
2 people found this interview helpful
Anonymous Interview Candidate
Declined Offer
Positive Experience
Average Interview
Application
InterviewI applied online. The process took 2 weeks. I interviewed at Nelnet in Jan 2022
Application Phone screen (15 mins) final round interview (1 hour) - the final round interview is with the hiring manager and conducted over microsoft teams. There it was behavioral and technical questions asked to me. Then I had a chance to ask any questions that I had.
Interview Questions
- Why are you best fit for this role?
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Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied through a staffing agency. The process took 5 days. I interviewed at Nelnet
Typical in person interview process. I went to the office and met with two managers who interviewed me together. Expect basic interview questions and resume walk through. Be sure to emphasize conflict management and customer service as skill sets.
Interview Questions
- Do you have any customer service experience?
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Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 5 days. I interviewed at Nelnet in Dec 2021
Phone interview, 30 minutes long. Probably three or four questions about previous work experience and telling a story about how you multitask, disgruntled customer, and how you research information for a cx and needing to place them on an extended hold in order to answer them properly.
Interview Questions
- Tell me about a time you helped implement a new change
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Anonymous Employee in Omaha, NE
Accepted Offer
Positive Experience
Average Interview
Application
InterviewI applied online. The process took 4 weeks. I interviewed at Nelnet (Omaha, NE)
The First round interview is a behavioral short meeting (probably online). Second determinant is a coding test with simple prompts or a zoom meeting with technical questions. Third activity is a group work exercise that tests how well you work with/in a group
Interview Questions
- What is something you're proud of? What distinguishes you from other applicants? Given a prompt of a word problem. Work with a team to figure out the solution. Simple programming exercises
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Anonymous Employee in Florence, SC
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI interviewed at Nelnet (Florence, SC)
Very simple process with 1-2 direct rounds of interviews, and 1-2 rounds of group interviews. As long as you are genuinely interested in the field, you should have no problem. No technicals, but will base it off of how much you have done to interest post-grad
Interview Questions
- What made you choose this rotation over the others?
- How have the things you have completed during school or in previous experiences correlate to your interest of post-grad job searching?
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Anonymous Employee in Rogers, AR
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 3 days. I interviewed at Nelnet (Rogers, AR) in Nov 2021
The interview process was very easy! They were very formal and straight forward and very nice through the whole process. The asked questions about previous work experience and current work experience that was it
Interview Questions
- Give me an example of when you had a difficult time with a caller and how did you resolve the issue?
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Nelnet Interviews FAQs
Glassdoor users rated their interview experience at Nelnet as 63.0% positive with a difficulty rating score of 2.31 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Customer Service Representative and Customer Service Advisor rated their interviews as the hardest, whereas interviews for Student Loan Advisor and Advisor I roles were rated as the easiest.
The hiring process at Nelnet takes an average of 15 days when considering 109 user submitted interviews across all job titles. Candidates applying for Customer Service Representative had the quickest hiring process (on average 7 days), whereas Advisor I roles had the slowest hiring process (on average 8 days).
Common stages of the interview process at Nelnet according to 109 Glassdoor interviews include:
Drug Test: 18.70%
Phone Interview: 16.79%
One on One Interview: 15.65%
Skills Test: 12.98%
Group Panel Interview: 9.54%
Background Check: 9.54%
Presentation: 6.87%
IQ Intelligence Test: 6.11%
Personality Test: 2.67%
Other: 1.15%
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