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      Customer Success Manager Interview

      Mar 20, 2017
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at OutboundEngine (Austin, TX) in Dec 2016

      Interview

      I applied online. I was contacted by HR Recruiter. First contact was great with the HR Recruiter. The second interview with the hiring manager was a little off. See more info below.

      Interview questions [1]

      Question 1

      We discussed past work experience and some standard STAR questions. I was then referred to the hiring manager. The HR Recruiter emphasized selling excel skills to the hiring manager. I took this advice, but it did not seem to be the information the hiring manager wanted. The hiring manager wanted direct specific experience in a particular business process. The problem is, most people won't have that specific experience, but the skills we obtain are transferable. It was disappointing speaking with the hiring manager as it was deemed that I would not be qualified based on the resume glance.
      1 Answer

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