PFS Group Interview Questions | Glassdoor

PFS Group Interview Questions

Updated Dec 7, 2016
9 Interview Reviews

Interview Experience

Interview Experience
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  1.  

    Bilingual Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at PFS Group (Houston, TX) in November 2016.

    Interview

    Walked in filed out an online application and a brief questionnaire true or false on customer service. Was Tested on the knowledge of an E.O.B.
    Once I completed that I was walked down to the department manager to begin the interview process

    Interview Questions

  2.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at PFS Group.

    Interview

    Started with a phone interview, followed by an in-person interview. Hired on first by a temp agency then got hired on by PFS after 90 days. That was basically just my boss telling me if I were to accept the position then they would offer it to me.

    Interview Questions

  3.  

    Collections Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience

    Application

    The process took 2+ weeks. I interviewed at PFS Group (Houston, TX).

    Interview

    Very lengthy process. I interviewed three times. Did drug test and consented to background check and received email that I was waiting for approval. After calling for 3 days I got an email advising that I was not accepted.

    Interview Questions

    • Explain your disasvantages   1 Answer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 days. I interviewed at PFS Group (Houston, TX) in February 2015.

    Interview

    I emailed my resume to PSF. I was contacted for phone screening. Invited in to do interview. Robin(HR) was very nice both over the telehone and in person and very informative. At location 30 mins early. Was called in office to complete application and tests on computer to determine if I had any medical knowledge. Only missed a few questions but was told it would not determine if i recieved job or not. Waited and then interviewed with a manager. Was told that they were only doing interviews this week. No medical experience but i am a fast learner and have 3 plus years call center experience. Also told interviewers that i i am never late on previous job and my attendance is perfect. I know that attendance is a huge factor with this company. I would have been a Great employee for this company but was not even given a chance. Emailed the next day stating that another canadiate was a better match for this position.

    Interview Questions

  6.  

    Customer Service Representative/collector Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at PFS Group (Houston, TX) in October 2014.

    Interview

    submitted application, had a phone screening invited in. I later for review received, W2, etc.. by email to fax in before training scheduled for drug test immediately. I took test while waiting for one on one interview. I was told they would not affect offer. I interviewed with HR, then the person who would be my manager

    Interview Questions

    • can you be empathetic ?   1 Answer
    • are you familar with medicare, Medicaid, HIPAA, and FDPCA ?   1 Answer

    Negotiation

    12 to 14 no negoatiation. I was told 12 for people with no experience 14 for experienced.

  7. Helpful (2)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at PFS Group.

    Interview

    Very positive experience

    Interview Questions

    Negotiation

    I accepted less money than I was making at the time because I needed to relocate. PFS always lowballs perspective employees.

  8.  

    Patient Account Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Application

    I applied through an employee referral. I interviewed at PFS Group.

    Interview

    employee referral and process took 1 week

    Interview Questions

    Reasons for Declining

    other offer

  9.  

    CSR- Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at PFS Group (Houston, TX).

    Interview

    Smoothest interview process ever; everyone is incredibly down to earth...

    Negotiation

    Not as high as was first told; yet they have many incentives and insurance, 401k, vacation, PTO, and more... AND promotions are very accessible.

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at PFS Group (Houston, TX) in December 2011.

    Interview

    Interview process consist of detail experience of previous employment and if qualified, a drug test will be done the same day. A background check was performed and training started within the same week.

    Interview Questions

    • Have you worked in healthcare collections?   1 Answer
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