I had originally 2 interviews both with 2 interviewers. They asked if I had any experience with Salesforce which was their platform to help clients. Asked about my history in experience with benefit administration and fixing backend set up. 3/4 of the interviewers were familiar where I worked before and should have known that Customer Service in that firm doesn't even get permission to update accounts from a technical standpoint. However in my experience we do catch issues where account setup is the issue and can quickly identify the error.