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      Rover.com

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      Customer Experience Agent Interview

      Jun 22, 2022
      Anonymous employee
      Barcelona

      Other Customer Experience Agent Interview Reviews for Rover.com

      Customer Experience Agent Interview

      Sep 20, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Rover.com (Barcelona) in Jun 2022

      Interview

      Me sentí muy cómoda durante la entrevistas. Primero hice una entrevista de contacto, muy amena, después hice un test de gramática y finalmente una entrevista más larga con la coordinadora y uno de los jefes, fueron personas muy cercanas. La oferta de trabajo es increíble y tengo muchas ganas de empezar a trabajar con ellos.

      Interview questions [1]

      Question 1

      Me preguntaron sobre mi experiencia previa, sobre como gestionaría ciertas situaciones y como me veía en unos años profesionalmente.
      Answer question

      Application

      I applied online. The process took 4 weeks. I interviewed at Rover.com in Sep 2024

      Interview

      1 HR screening + written task 2 first interview 45 min 3 double round-robin interviews (45 min each) The process is quite long, communication with HR was unsatisfactory (I was initially given inaccurate information, both about the salary and the selection process) and delayed by the large hourly difference between EMEA and the US (they do not use direct booking links). After spending a total of almost five hours on this selection process, I was rejected at the last step, without receiving any kind of specific feedback. I would have appreciated receiving a few more details, so that I could at least use this experience to improve, so I asked for more information and was left with no answer. In any case, my background in sales was not appreciated.

      Interview questions [1]

      Question 1

      Give me a practical example of a case where you had to handle a dissatisfied customer. What is your own personal KPI? What do you think are the most important values for a customer agent?
      Answer question

      Customer Experience Agent Interview

      Mar 10, 2022
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Rover.com (Barcelona) in Mar 2022

      Interview

      Una primera entrevista con un team leader, en tres idiomas. Una prueba escrita en los mismos idiomas. Y una doble entrevista final, con un total de cuatro personas comunicándose conmigo a través de una reunión virtual.

      Interview questions [1]

      Question 1

      Preguntas sobre trabajos anteriores, situaciones complicadas para las cuales pude encontrar una solución, etc...
      1 Answer