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Rover.com

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Rover.com

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Rover.com Reviews

Updated Sep 9, 2021

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Found 178 of over 279 reviews

3.8
64%
Recommend to a Friend
72%
Approve of CEO
Rover.com CEO Aaron Easterly (no image)
Aaron Easterly
121 Ratings
Pros
  • "Through Rover I was introduced to many new clients(in 41 reviews)

  • "Company-wide emphasis on work-life balance(in 12 reviews)

  • Cons
  • "Rover takes a lot of the money you earn(in 11 reviews)

  • "Sometimes difficult owners, difficult dogs(in 11 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Rover.com and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Wow, what a great place to work!

      Sep 9, 2021 - Corporate Manager in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working at Rover has been a fantastic experience. You get to truly own your role and make a difference The pay, benefit and PTO plan are generous and you get RSUs! Leadership is very focused on doing what is right for the employees The people are great and passionate about their work

      Cons

      Nothing worth noting so far

      Continue reading
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    2. 1.0
      Current Employee, more than 1 year

      Not a good place to work

      Aug 13, 2021 - Costumer Service in Spokane, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are nice. High stress high anxiety job

      Cons

      The jobs tittles are misleading and it’s not a startup. The first couple weeks are filled with stressful classes if you have a learning disability this is not the place for you. These classes are extremely boring and you are given exams. At rover they don’t accommodate anything if you get sick or have any time of issue that’s on you it’s a very corporate job .The benefits are high but the job is extremely complex so you’ll end up doing more than you’re getting paid. The managers are not understanding. There are clicks. you can be fired within the training weeks. They will make you sign documents even if the accounts can be disputed or you know whatever is in there wasn’t really what happened. There’s no room for mistakes you will be ridiculed in-front of a class. Me and the others depend on each other because management is to busy to accommodate. They’re hiring due to a grant they were given but making the training so you’ll think you have stability then they’ll pull the rug from under you. When covid started they promised workers that they would stay strong.... then next day everyone was terminated in an email. The culture is fake and non inclusive.

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      2 people found this review helpful
    3. 5.0
      Current Employee

      Great company

      Sep 7, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and team to work for!

      Cons

      No cons during my time with Rover!

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    4. 5.0
      Current Employee, more than 3 years

      Amazing place to work!

      Aug 4, 2021 - Anonymous Employee in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leadership team really lives the values Great commitment to the mission of making it easier for everyone to experience the unconditional love of a pet Love the people I work with Great opportunities to grow your career Respect and appreciation for work/life balance Awesome office space with DOGS!

      Cons

      Sometimes decision making speed is slower than ideal More work needs to be done in the diversity, equity and inclusion space

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    5. 1.0
      Former Employee, more than 3 years

      A loved workplace, now toxic

      May 20, 2021 - Trust and Safety Specialist in Spokane, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In the beginning, Rover was an amazing crew, great people and management who truly cared for each other and wanted the best for your team. Were allowed to bring dog to work and bereavement if your pet passed.

      Cons

      Has become very corporate. To save money they let go of several departments and smashed them into one, but did not increase compensation or employees to make up the difference. This position specifically can be mentally and emotionally draining, and compassion fatigue was a huge issue. They stopped listing to the agents regarding best work flow and had management make up work flows that did not work, but refused to admit to this. Those workflows that agents spent months creating, certain management gave the credit to other managers who were not involved instead of the agents. Pay was significantly less than other jobs in this position ($10-15 less an hour). Massive lay off due to Covid. During a meeting with our management after, they made a promise they would hire back once they re-opened positions, even told employees who stayed to reach out to friends and pst employees to apply, then gave a copied and pasted denial email to each past employee. Was specifically asked by an old supervisor to apply. Most of the current issues in this department seem to be around a specific manager, even now with employees who are still with the company.

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      5 people found this review helpful
    6. 3.0
      Former Employee

      Loved the company

      Sep 3, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture - you'll make friends

      Cons

      Experienced dramatic lay-offs; pay is usually below average

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    7. 1.0
      Former Employee

      Toxic work environment

      Apr 27, 2021 - Tech 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Dogs in the office Co-worker culture

      Cons

      Discrimination involving gaslighting and denial Boys club c level Backwards leadership Low pay and very stingy benefits HR is punitive and bullying against its employees The leadership at this company is discriminatory in its promotion practices and gaslights employees who try to raise this issue. Any questioning of leadership is seen as an attack on their intelligence, and leadership will twist the values of the company to justify negative feedback to anyone who dares question their decisions or ideas. They will nitpick how you share feedback especially if you are a woman. HR has no interest in this issue and only exists to protect senior leaders and cut benefits. Ask for data on how many women, particularly minority women, in tech roles have been promoted to senior levels as compared to men, and on what timelines (how long in current role on average to be promoted). If you need further non-anonymous evidence, find the BLM post which Rover shared on LinkedIn. Brave employees spoke out against the empty words by the company on this performative post in order to hold the company accountable for the wake of toxic experiences it contributed to among its diverse former employees. This is not the place for diverse candidates, I am sharing this in the hope that it will save others from experiencing the pain of being discriminated against.

      16 people found this review helpful
    8. 5.0
      Current Employee, more than 3 years

      Great company to work for!

      May 23, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and a very caring leadership team. Rover has become like family to me over the years, which has had a very positive impact on me especially during the pandemic. Feel lucky to work here.

      Cons

      Consensus driven decision making makes things challenging

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    9. 4.0
      Current Employee

      Great income option in pets are your thing

      May 3, 2021 - Unemployed in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, reliable, I made a decent income when I was unable to hold my other income.

      Cons

      I didn’t like that rates would go up at certain times, but they fixed that I think due to making clients unhappy. I didn’t like being messaged when I wasn’t available and being rated on bookings.

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    10. 5.0
      Current Employee, less than 1 year

      .

      Jun 3, 2021 - Customer Service Representative in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great excellent amazing wonderful awesome company.

      Cons

      Nothing bad to say honestly about the company at all.

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    Viewing 1 - 10 of 178 Reviews

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