Rover.com Reviews | Glassdoor

Rover.com Reviews

Updated Aug 7, 2019

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Found 110 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
76%
Recommend to a Friend
96%
Approve of CEO
Aaron Easterly
77 Ratings
Pros
  • "It does take some time to adjust to having so many dogs around when you first start(in 47 reviews)

  • "Rover Support staff answer all questions in a timely manner(in 26 reviews)

Cons
  • "Dogs have different personality types, and some can be hard to handle(in 8 reviews)

  • "24/7 support, so that means you may work holidays(in 6 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rover.com full-time for less than a year

    Pros

    Fast-paced, smart company growing quickly with lots of fun challenges to be solved. Encouragement from senior management to learn and grow in your careers.

    Cons

    Company hiring has been slow, which can make the workload harder at times

    Rover.com2019-07-03
  2. "Great work envrironment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rover.com full-time for less than a year

    Pros

    Rover has a very welcoming and accepting culture that enables me to be bring my best self to work. The people are extremely friendly and share a common bond around the company mission.

    Cons

    Not crazy about the commute, but my team has flexible work from home practices.

    Rover.com2019-08-07
  3. "Enjoying Rover.com"

    StarStarStarStarStar
    Current Employee - Pet Sitter in San Diego, CA
    Recommends

    I have been working at Rover.com part-time for less than a year

    Pros

    MeetIng new people. Receiving jobs after 24 hours. Schedule when you are available. Cients can be generous with tipping. I'm impressed with their notification and calendaring software.

    Cons

    Rover takes 20%, thus if you are driving further than a couple of miles for a job it cuts into your pay.

    Rover.com2019-08-07
  4. Helpful (3)

    "Overall a great product that I recommend to people but the company itself is in painful stages of growth."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Seattle, WA
    No opinion of CEO

    I worked at Rover.com full-time for more than a year

    Pros

    Dogs in office, smart people, innovative, office space, health benefits

    Cons

    It's hard to recruit top talent that is needed at this point in Rover's growth - very low pay, not competitive. It's also hard to close experienced candidates when there are currently tenured leaders at Rover who are in over their heads, unwilling to put aside egos. Lots of current talent being underutilized. Lack of vision and experience in some leadership positions but it is overlooked due to tenure. Feedback...

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    Rover.com2019-06-22
  5. Helpful (5)

    "Over Promising and Under Delivering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rover.com full-time for more than a year

    Pros

    - Wonderful dog obsessed people - Some of the best people I've ever worked with (though Rover has a really hard time the good ones, see below) - Great marketing. Rover is actually a better marketing company that it is a technology company or a service. Marketing and managing public perception of the company is more of a priority than the actually technology itself or the customer experience. - For select people, Rover...

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    Cons

    - Can’t keep their best employees. Rover hired some of the best people I've ever worked with. Unfortunately Rover had a very hard time keeping them due to us feeling overworked, underpaid, and underappreciated, and lack of career growth. Waves of great employees would leave after repeated bad management decisions. - Rover also hired some of the absolutely most incompetent people I've ever worked with, primarily managers....

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    Advice to Management

    - Stop using growth and being a startup as excuses for poor internal management. - Pay employees a living wage. Don't shame employees or job candidates who demand to be paid fairly for their work. - Set realistic expectations about potential raises and career growth in the hiring process - Stop promoting and protecting poor managers - Promote based on merit, not favoritism. Make sure career development and mobility...

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    Rover.com2019-07-11
  6. Helpful (7)

    "Major diversity issues / low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rover.com full-time for less than a year

    Pros

    * Dogs. Obviously a positive to working at Rover. You feel a sense of connection with the mission and the brand is really popular. * Some amazing, kind-hearted colleagues. * CEO and COO are inspiring and mission-driven.

    Cons

    * African-American and LGBT employees were seemingly impacted more than others. In my time, the majority of African-American employees in tech roles (already a very low number) were terminated or left the company. HR leadership appeared insensitive and cynical about concerns brought by transgender employees. There is no visible passion for diversity and inclusion in the day to day working of the company. * Culture...

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    Advice to Management

    Do something about the culture. Address the root issues with diversity and put in leaders that see the value in inclusion. These things have been brought up many times and leaders have to take on solving it

    Rover.com2019-05-30
  7. Helpful (5)

    "Great office environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rover.com full-time for less than a year

    Pros

    I've been at Rover for almost a year now, and absolutely love it. I am surrounded by highly intelligent, motivated people. No office politics, everyone is incredibly supportive and I am still blown away by the comradery and partnership. The dogs in office make even the driest topics worth it, everything is a little more fun and lighthearted when there are happy pups around! CEO is an awesome, genuinely cares about his...

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    Cons

    Pay is not the most competitive, and Rover currently doesn't contribute to 401k

    Advice to Management

    Focus on preserving the company culture, it's a rarity.

    Rover.com2019-04-18
  8. Helpful (11)

    "Love my peers but culture can be deceiving."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Rover.com full-time for more than a year

    Pros

    - Strong leadership; I have faith in the executive team to guide the company in the right direction. - Lots of smart, hardworking peers. I am frequently impressed by those I work with. - Subject matter of work is great: who doesn't like dogs? - Work from home once a week. - True 9 to 5 hours for most people. - SQL training. - Opportunity to work on lots of areas of the business. - Bring your dog to work and lots...

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    Cons

    - Compensation. Rover pays well below market average. Senior leadership will promote the feeling of "we're all in this together" and "stock options will make up for the gap" which is inaccurate. Sure, senior people aren't rolling in the dough like they maybe could be if they worked at Amazon, but they also don't have to think twice about paying their rent / mortgage or buying groceries. It's extremely offensive when...

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    Advice to Management

    At some point, you can only get so much negative feedback regarding the same things over and over and over and over. Hold yourselves accountable to improving the quality of life and opportunity for your employees. If you don't throw lower level employees a bone soon you're going to waste a lot more money re-hiring than you would retaining them because sadly, a lot of people are looking for other opportunities.

    Rover.com2019-04-26
  9. Helpful (7)

    "Awesome People. Not competitive pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rover.com full-time for more than a year

    Pros

    - Smart, hardworking people - Fun social events - On the job SQL training - Solid executive leadership -- they walk the walk. - Occasional opportunities to work on interesting projects - Dogs

    Cons

    The pay here is low and raises are hard to come by. I know five people at Rover who all do great work (including saving the company hundreds of thousands of dollars), and have gotten nothing but good feedback in their reviews, and who still have never gotten a promotion or raise. There are lots of high flying, overachievers in the company and promotions are limited (though they will tell you otherwise), so you really...

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    Advice to Management

    Either pay people what they are worth or just stop claiming that you pay a competitive wage. I know you made a strategic business decision to not focus on paying competitive wages because stock options and the work/life balance is meant to make up the difference; yet even in a best case IPO scenario, my stock options will not make up the pay gap in what I could be making at another company. I have yet to talk to one specialist...

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    Rover.com2019-04-25
  10. Helpful (1)

    "Has a lot of potential but needs some work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rover.com full-time for more than 3 years

    Pros

    Overall, the culture at Rover is great. There are so many people here who genuinely care about each other and are committed to pet safety. Having dogs in the office is such a great vibe, and really helps relieve stress after a tough call, meeting, or just day in general. With that said, if there are too many dogs in your area, it can be a bit overwhelming and distracting (in an absolutely adorable way) when you're...

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    Cons

    Pay is not competitive and pay raises feel very inconsistent. With that said, in my personal experience the stock incentives have been fairly generous. Way too many reshuffles of the organization. New teams are founded with what seems to be very limited, or no thought into what the scope of these teams should be, and clearly defined metrics for success. I have seen a few of my co-workers (myself included) transitioned...

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    Advice to Management

    Develop a clear strategy for employee development. Focus on finding a better balance on growth vs product improvement.

    Rover.com2019-04-22
Found 110 reviews