This is Heather DeNamur, Organizational Relations and Recruiting Manager at Royal. We feel that successful employment begins during the interview and depends on both the employer and the candidate having as much information as possible to ensure a good fit. To achieve that, our interview process can be a bit longer than what you might have experienced with other companies. We also strive to inform each person of our decision after the application and/or interview process with a phone call or email, and we encourage candidates to contact us at any time if they have a question about the status of their application. We are looking into what kept that from happening in your case so we can ensure it doesn’t happen again. I sincerely apologize that this was your experience. Thank you for your feedback, which we will use to improve our process. We wish you the best of luck in your new job.

Hello, this is Jeff Marty, Vice President of Retail Operations. Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your interview process for the Member Account Representative position was smooth and that you felt supported by our team. At Royal, we work hard to ensure every candidate feels welcomed, respected, and valued throughout the hiring journey. It’s wonderful to hear that our hiring managers made a positive impression and helped you feel confident and informed along the way. We’re grateful for the energy and thoughtfulness you brought to the process and are excited to have you on board. Thanks again for your thoughtful review, and welcome to Royal!