I applied through a recruiter. I interviewed at Septa (Philadelphia, PA) in Oct 2016
Interview
Easy interview. Gentleman who interviewed me was cordial and polite and walked me through the questions. Customer service was the main objective with a tendency on safety and keeping on schedule.
Interview questions [1]
Question 1
Name an instance you showed good customer service.
I applied in-person. The process took 4 weeks. I interviewed at Septa in Jan 2023
Interview
It was pleasant and informative and the interviewer was very real about what you will be facing. I believed that they truly wanted to make you feel like Septa was a place that wanted you to work there if you were accepted.
I applied online. The process took 2 months. I interviewed at Septa (Philadelphia, PA) in May 2022
Interview
The Interview was virtual. Mostly all questions were geared towards customer service and satisfaction. My interviewer talked a lot about there being no schedule for the first couple of years. That you would work a different shift mostly everyday and that you need to have a great support system if you are somebody that has young children.
Interview questions [1]
Question 1
Give an example of a time you had to deal with an irate customer and how did you deal with the situation.
I applied online. The process took 7+ months. I interviewed at Septa (Phila, PA) in Aug 2018
Interview
From start to Interview...
I applied and they emailed me a week after for the assessment online and I completed it and passed then they sent an email for an interview. The interview was ok pretty much low energy direct questions and a handshake at the end. The next day I was sent and email saying I passed that. Now, It is up to me to finish my CDL permit and last but not least my background and drug test which I know I'll clear for. I pray.
Interview questions [1]
Question 1
Mostly customer service questions, worse situations and how you handled and corrected them. How did you handle an unruly customer?
