I applied in-person. I interviewed at ServiceNow in Mar 2022
Interview
Interviewer was interested to understand how my current and past experience aligns to the CSM roles and responsibilities. Interviewer was keen to learn about my learning methods and what motivates me in the career journey.
first call with the recruiter
second call with a peer or another colleague
third call with your hiring manager
panel with a usecase where you have to present for CFO. This part is very challanging and most candidates fail.
I had three interviews. The third interview was a 20 minute presentation infront of a 4 person panel. Followed by QA afterwards. My biggest issue was they asked a lot of work of the applicant. The company should atleast have the decency to provide feedback afterwards. All I received was a generic email saying I didn't receive the position which didn't even come from an actual team member. Personally, I don't feel that is acceptable when you make it the last round of interviews and have to do additional work for your interview.
Interview questions [1]
Question 1
Typical questions:
Why do you want this role
Why Service Now
Situational based CSM questions
I applied through an employee referral. I interviewed at ServiceNow (Washington, DC) in May 2025
Interview
You would think after an interview with the recruiter and 2 separate interviews with team members that the decent thing would be for the recruiter to at least email the candidate that they weren’t a fit instead of sending a generic, auto email(a whole month later mind you). Do better.
First interview with hiring manager was productive, the second was with a senior CSM that gave terrible interview questions.
Interview questions [1]
Question 1
Tell me about a time you influenced an outcome/customer