ServiceNow Reviews | Glassdoor

ServiceNow Reviews

Updated May 25, 2017
357 reviews

Filter

Filter

Full-time Part-time

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
ServiceNow CEO John Donahoe
John Donahoe
3 Ratings

357 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance could be better (in 31 reviews)

  • it is a very fast paced exciting environment so slackers or non motivated people will fail (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Rewarded for your hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    ServiceNow is a company that operates in a lean fashion. Every individual has the opportunity to take part in critical and meaningful work that impacts the company. There are ample opportunities for advancement, as they really do promote from within. Reading other reviews I would agree that ServiceNow has a performance driven culture. I have been here for 1.5 years and our stock has risen by $25. If you want to work for a company in which you can scrap by and earn a paycheck find somewhere else to work. Bonuses/stock are paid out quarterly and yes your performance is reviewed in such terms as well. Some people who worked at bigger companies can't adjust to the fast release cycles or the fact that their work has high visibility. Management expects us to work hard, but they honor our DTO policy. One of the few places where you work hard, but they respect your work life balance. Their is awesome management who actually cares about your personal growth as an employee, gives you the support, and tools that you need to perform your job well. We are the best kept secret in the valley, if you don't believe it go do some research.

    Cons

    None that i can think of.

    Advice to Management

    As the company begins to scale and stocks price increases, it would be nice to increase our fringe benefits to match those of our competitors.


  2. Helpful (1)

    "Services Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Sales in San Diego, CA
    Former Employee - Professional Services Sales in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at ServiceNow full-time (More than a year)

    Pros

    Lots of autonomy in creation of service offerings, proposals, SOW's. Very startup "wild west" approach. The products are awesome and inspiring.

    Cons

    Constant conflict between ServiceNow PS and partners makes it almost impossible to make your numbers. Sales teams are told in the field to avoid using internal services . There is no career advancement in this roll. avoid this job if you are going to servicenow

    Advice to Management

    separate the selling from the proposal and SOW development. Make it painful to the ACV sales teams if they do not include internal PS in EVERY new logo and new app sale.


  3. "Horrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Representative in San Diego, CA
    Current Employee - Account Development Representative in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    The best part about ServiceNow is the incredible product!

    Cons

    No work/life balance, your managers expect you to be working around the clock to hit your quota.

    Advice to Management

    Instead of shaming your employees who do not always hit quota, try coaching them instead on ways to succeed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (23)

    "Growth Opportunities in a Toxic Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ServiceNow full-time (Less than a year)

    Pros

    Due to the fast growth of the company, there are many opportunities to grow your skills, try new things, and gain exposure to areas of the business you may not normally experience in a larger company. There are many strong, smart people at ServiceNow. They will challenge your thinking and you will grow and learn from the experience.

    Cons

    I have never worked at a company where people on the team are constantly worried about being fired. It is well known the company fires people quite readily. If a project goes the wrong way, someone is blamed. There is no mentoring. Leadership does not take time to mentor individuals nor teams with mutual goals. Leadership refuses to reflect or acknowledge their role in projects going sideways. Rapid growth of teams is causing many roles to step on top of each other while leadership competes for sustaining their headcounts instead of working toward a joint vision. It is every man for himself. Show your value or be gone. If you choose to interview here, ask about the team turnover rate.

    Advice to Management

    Stop discarding good people because you are too busy to stop and figure out the problems. You won't win the race by constantly changing the people on the bus. The people aren't the problem. Your lack of vision for how to run the company is the problem. I am hopeful the new CEO will care about employees.


  6. Helpful (4)

    "You can do so much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Santa Clara, CA
    Former Employee - Marketing in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at ServiceNow full-time (More than 3 years)

    Pros

    Quarterly bonuses - though they're based on "performance" and can vary dramatically between quarters. By performance I mean the manager's mood/ or whether you've suggested something they disagree with

    Smart colleagues - I can't deny that these are some of the brightest people you'll ever work with

    Fast paced - Never a dull moment

    Great customers and technology

    Cons

    If you want to work at ServiceNow, make sure your starting salary is amazing, because for as long as you work there, it will never increase.

    Very cut-throat environment. In all my time there, I feared for my job - as does everyone else. Unless you were hired thanks to nepotism (which runs rampant in this company), your job is on the line every single day of the year. Colleagues disappear all the time and with no explanation.

    The European head of HR is one of the most cruel people I have ever worked with. Does not listen to employees, seems to love firing them.

    Advice to Management

    Stop the culture of fear - it keeps people from doing their best work


  7. Helpful (7)

    "Growing pains and culture issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Santa Clara, CA
    Current Employee - Senior Manager in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ServiceNow full-time (More than a year)

    Pros

    RSU, great product although using outdated technologies

    Cons

    Yes Man Culture in which you are expected to agree with everything. No feedback asked or taken. Lack of clear communication about central processes and expectations but you get a slap on the wrist if you missed something. Longterm employee especially in middle-management are resistant to change and refuse the acknowledge that the company has grown. Conflicts between locations (SD and SC), silos and overall bad culture and morale. Employees on all levels, including managers are afraid to speak up. Lack of consistent HR processes, no goals setting or performance measurement practices, no peer/360 feedback. High turnover rate, many people put up with culture and stay because of RSU, many leave after their 1st year vesting, and some don't last as long.

    Advice to Management

    Implement proper HR processes and feedback channels. Give people the opportunity to speak up and be listened to. Measure employee satisfaction on a company and organizational levels.


  8. Helpful (6)

    "Great place for a high-performing and adaptable employee"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    Customers of ServiceNow are advocates of ServiceNow, humble C-level team, lots of support across the organization to get things done and a great team of people to do it.

    Cons

    Processes, internal system integrations and metrics are a little behind the curve. Since ServiceNow grew so fast, there were some misses in building a measurable foundation as people just worked to keep up with the pace!

    Advice to Management

    Keep doing what you're doing and don't get complacent.


  9. Helpful (8)

    "Toxic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Santa Clara, CA
    Former Employee - Manager in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceNow full-time (Less than a year)

    Pros

    RSU's are great, if you can stomach the culture.

    Cons

    Lack of quality leadership across the org. Teams are very silo'd and individuals easily get entrenched in their outlook.

    Advice to Management

    Develop the culture and leadership.


  10. "Software QA Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software QA Engineer in Santa Clara, CA
    Current Employee - Senior Software QA Engineer in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (Less than a year)

    Pros

    Great team with smart management. Company is growing rapidly. Benefit is good. Full snack kitchen. Lots of chance to grow.

    Cons

    No free lunches. 401 K not matching. Cannot think of other cons to mention. This is a great company in general.

    Advice to Management

    Keep up your good work


  11. Helpful (5)

    "Sales - 4 year view"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Washington, DC
    Former Employee - Sales in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceNow full-time (More than 3 years)

    Pros

    Comp Plan - CRO wants sales people to make money - technology is relevant and customers are excited. Company has trained their sales operations teams to support sales teams and company has done their best in trying to keep up with high growth.

    Cons

    Customer success has not been a focus area - salesforce.com focuses in on adoption/consumption and lets the sales person free up to focus on the next new logo. Here you drown in managing customer expectations, managing PS hours/engagement PM, and hoping to get it deployed prior to the renewal date. ServiceNow BU's are now overlay groups that focus on "selling" their vertical solutions into your territory - beginning to feel like TPS report hell or the IBM way of selling. Pricing strategy changes with each release which makes renewals a challenge and customer references/price points far apart.

    Advice to Management

    Remove layers - 4-5 forecast reviews prior to a Monday forecast meeting is overkill. Remove access/layers from region to VP Americas to WW VP Americas to CRO. Take back the vibe from 3-5 years ago with quarterly awards, incentives to spend time with management - stop and talk to your 'sales people' rather than create a dynamic of the 'power/ego' when walking halls, sales kickoff, or knowledge events - talk to your people.


Showing 357 of 388 reviews
Reset Filters