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ServiceNow Reviews

Updated January 21, 2018
455 reviews

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3.4
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ServiceNow CEO John Donahoe
John Donahoe
58 Ratings

455 Employee Reviews

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Pros
Cons
  • lack of mid-level leadership; poor coaching of management; lack of focus on work/life balance; poor sales data (in 36 reviews)

  • Fast paced environment so fast learning is needed (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Rewarded for your hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    ServiceNow is a company that operates in a lean fashion. Every individual has the opportunity to take part in critical and meaningful work that impacts the company. There are ample opportunities for advancement, as they really do promote from within. Reading other reviews I would agree that ServiceNow has a performance driven culture. I have been here for 1.5 years and our stock has risen by $25. If you want to work for a company in which you can scrap by and earn a paycheck find somewhere else to work. Bonuses/stock are paid out quarterly and yes your performance is reviewed in such terms as well. Some people who worked at bigger companies can't adjust to the fast release cycles or the fact that their work has high visibility. Management expects us to work hard, but they honor our DTO policy. One of the few places where you work hard, but they respect your work life balance. Their is awesome management who actually cares about your personal growth as an employee, gives you the support, and tools that you need to perform your job well. We are the best kept secret in the valley, if you don't believe it go do some research.

    Cons

    None that i can think of.

    Advice to Management

    As the company begins to scale and stocks price increases, it would be nice to increase our fringe benefits to match those of our competitors.


  2. "Excellent company to be part of, so glad I joined! Excellent market cap and space to be in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (Less than a year)

    Pros

    Overall compensation package is great Base, Bonus, and RSUs.
    Great cafe and onsite gym with showers, as well as plenty of equipment.
    Great CEO and new Chief Talent Officer!
    Recent employee survey was great, the leadership wants to hear from the employees.

    Cons

    None just yet. Maybe add beef jerky and gummy bears to the snack areas!!! Gatorade would also be a nice add to the drinks instead of so many carbonated drinks. ;)

    Advice to Management

    Keep doing what you are doing, the employees appreciate it!

  3. "ServiceNow is a company growing with a Lightspeed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time

    Pros

    - One of the Fastest Growing Company in the Silicon Valley.
    - Very good Work/Life Balance.

    Cons

    Will let you know if I find one.


  4. "Enjoying ServiceNow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Diego, CA
    Current Employee - Software Engineer in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at ServiceNow full-time (More than a year)

    Pros

    Work-life balance: work hours are pretty flexible, people are able to take breaks during the day to go to the gym or play ping-pong, rarely need to work > 40 hrs/week

    Work: Support to explore new areas within the product or to suggest improvements, regular 1 on 1s, coworkers eager to share knowledge, leadership seems open about their goals and expectations

    Other: compensation/stock, socials and other events regularly, free snacks and drinks, dogs welcome on Fridays

    Cons

    Options to rotate teams / expectations for promotions could be more clear, no 401K match, open office


  5. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time

    Pros

    The sky's the limit on opportunity. The company is at an interesting point of development. It will be interesting to see how growth changes the culture.

    Cons

    Many siloed organizations, but it seems people are beginning to recognize the need to collaborate. Some teams are understaffed/underskilled, which has an impact on getting things done. I imagine with the new leadership at the top, we'll start to see more emphasis on performance and people will either step up their game, or leave.

    Advice to Management

    Encourage more cross-functional collaboration and reward team work (vs individual stars). I also think a company-wide focus on process improvement will yield great results.


  6. "This place is BOOMING!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (Less than a year)

    Pros

    So many! The new changes on the Executive team have done well in everything in the right direction. All of my coworkers and other employees are seemingly incredibly happy to come to work. There is a huge cafeteria as well as a gym accessible all the time that provides various classes. I love it here!

    Cons

    The only con I can think of is the bathroom is lacking mints/mouthwash!

    Advice to Management

    Keep it up ServiceNow is going to go far!


  7. "Great place to build your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture! Everyone is supportive and eager to succeed

    Cons

    Growing pains/too much middle management

  8. "Great company with a lot of upside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Santa Clara, CA
    Current Employee - Senior Software Engineer in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    Great platform; excellent growth culture; excellent IT support

    Cons

    User interface could use work which the company is working on

    Advice to Management

    Too many required training for employees that may not be relevant.


  9. Helpful (2)

    "Better than I Expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Diego, CA
    Current Employee - Software Engineer in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    -Growing company with "the valley" type of feel to it and lots of opportunity
    -Some sharp engineers
    -Interesting platform
    -Stock performing well recently
    -Good health insurance and decent office perks

    Cons

    -Growing company with "the valley" type of feel to it
    -Some not so sharp engineers
    -No 401k match
    -"Unlimited" PTO is awkward
    -Hiring process is frantic and invasive

    Advice to Management

    There are some clique groups in Engineering that put up unnecessary org walls. The IM situation is a joke. Please keep the RSUs coming. :) Overall, I'm excited to work at ServiceNow.


  10. "Great Environment"

    StarStarStarStarStar
    Current Employee - Sales Enablement
    Current Employee - Sales Enablement

    I have been working at ServiceNow (More than a year)

    Pros

    -A lot of free snacks around
    - Very helpful IT staff
    -Relaxed Atmosphere

    Cons

    -Limited Mobility in some roles
    -Growing Pains


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