ServiceNow reviews

Most of the work is done using the platform

I've worked for five large vendors, and this was easily the most disconnected leadership culture I've experienced. Management often felt robotic, as though everyone had been trained to speak and act the same way rather than lead with authenticity or conviction. The moment that best captures it for me was sitting in the lunchroom looking at a huge "Best Place to Work" banner on the screen, while at the same time an employee walked past visibly upset and crying. The irony wasn't lost on anyone. It perfectly reflected the gap between the image being promoted and the reality many employees were experiencing.