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ServiceNow

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ServiceNow

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ServiceNow Reviews

Updated Sep 22, 2021

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Found 1,664 of over 1,971 reviews

4.4
90%
Recommend to a Friend
98%
Approve of CEO
Pros
  • "good work life balance for employees(in 76 reviews)

  • "The company is growing around 40% YoY(in 49 reviews)

  • Cons
  • "Work life balance is not great right now(in 78 reviews)

  • "Middle management requires more training(in 30 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of ServiceNow and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Outstanding Culture and Sales first initial experience

      Aug 23, 2021 - Account Executive in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's only been 3 months, however the teamwork and sharing of knowledge is unparralled. The onboarding team is easily top in the industry and no one shy's away from helping. The compensation plan is geared towards retention, as well as growth. The people first and customer obsession is apparent.

      Cons

      As of now, things are great and depending on how fast the company grows, it may be very important to create your own career path as this is definitely not a place to sit for years on end in one role... This is NOT a CON but all I can come up with right now.

      1 person found this review helpful
    2. 5.0
      Current Employee, more than 3 years

      Great place to be

      Sep 22, 2021 - Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Progressive, inclusive company with relevant technology.

      Cons

      Relationship intense career path that must be focused on.

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    4. 5.0
      Current Employee, more than 3 years

      I've been here 3-1/2 years and I think I'm staying.

      Sep 4, 2021 - Senior Data Scientist in Kirkland, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ServiceNow takes the pandemic seriously -- we were among the first wave to make people work from home, and I haven't worked in the office since the first week of March last year. ServiceNow takes our mental health seriously -- we just came off of a 3-month run of "half-day Fridays" to give us a little extra recharge time. ServiceNow takes seriously their commitment to Diversity, Inclusion, and Belonging. The DIBs group has the ear of upper management and has regular contact with all of us. ServiceNow spoils me on working conditions, though I admit my bar is lower than most. I don't have to go out next to 2000-degree bars of steel on a dirt floor or maintain cranes 6 stories above ground, or breathe fumes from pickling acid or galvanizing lines. They provide air conditioning and snacks. ServiceNow pays me better than any job I've had before.

      Cons

      There seems to be a lot more budget for new hires than for promotions at my level.

      1 person found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      Customer Support Representative at ServiceNow

      Aug 26, 2021 - Customer Support Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a fast paced environment that is set up well with plenty of resources to perform within the role and cross team support. The culture is great and there is a big focus on working as a team, it is one of the company values. This role is a technical role, however those with no IT technical experience but do have customer support/facing experience can perform the role with training. It is a great opportunity to learn about ServiceNow's platform and gain experience within the realm of IT.

      Cons

      It is a fast paced environment and everyday is different, which is not necessarily a bad thing. However, it can be very demanding on days where the volume of support is high. With that said, all of the processes and operations are well set up to manage the volume an to communicate across teams to ensure cases are managed effectively and within the required timeframe. There is a lot of information constantly which can lead at times to information overload.

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    6. 5.0
      Former Employee, more than 5 years

      Great place to learn

      Sep 17, 2021 - Principal Curriculum Developer in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The learning opportunities are phenomenal. If you tend to get bored with a job after a while.... this will never happen. There is always something new to learn, and there are opportunities for movement within the company. They were very open to remote workers, long before COVID hit. The stock incentives and employee referral programs were nice too.

      Cons

      Due to the spectacular growth of the company, sometimes staffing levels didn't keep up with the incoming work.

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    7. 5.0
      Current Employee, more than 3 years

      Work life balance

      Sep 20, 2021 - Software Engineer in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In the San Diego office, this company has the best work life balance. It's mostly due to having talented teammates who always get their work done with quality.

      Cons

      The company moves fast, and everyone grows fast, so you have to work hard in order to not get left behind

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    8. 4.0
      Current Employee, more than 5 years

      Growing company with associated challenged and opportunities

      Sep 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Products for each vertical Growing real fast Quite a few roles one can fit into

      Cons

      Newer Products are released with a first to market mentality that at times is counter productive Moving across groups can be a challenge if your manager decides to hold you back. Some really amazing and knowledgeable colleagues that make it truly a great company to learn and share Cliquey in parts. Becoming too much of a factory vs the innovative company it used to be

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      2 people found this review helpful
    9. 2.0
      Former Employee, more than 5 years

      Culture and DIBs are a complete smokescreen in the Sales & Pre-Sales organization.

      Sep 6, 2021 - Advisory Solution Consultant in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Technology is great Company advocates for a better, more diverse world

      Cons

      Sales only cares about numbers and acts disgustingly against the company culture Leadership turns a blind eye any time problems are raised Managers do not support the culture, pushing their own, old boys’ school “culture” as being more important instead. People who are meant to be managers and leaders are simply fragile bullies, and the organization rewards that. Don’t get sucked into thinking that the ServiceNow culture is present one iota in sales, and don’t think for a second that you will be supported in the organization unless you’re a good old boy.

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      2 people found this review helpful
    10. 5.0
      Current Employee

      It's a great company to work for if you love being motivated and treated well.

      Sep 20, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of teams to assist

      Cons

      Big company feel which can be a turnoff to some

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    11. 5.0
      Current Employee, more than 5 years

      Great place to work

      Sep 20, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible and advocate for work/life balance

      Cons

      Leadership at times operates in a very old school manner (heavily male dominated)

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    Viewing 1 - 10 of 1,664 Reviews

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