ServiceNow Reviews

Cons

Given its great reputation in the market – it’s very competitive to not only get into, but also to stay at. As it’s valuation has increased rapidly, and the need for people has increased, this has improved.

Cons

Huge customer appetite for your time makes it difficult to engage professional development opportunities. It's an agile organization. You have to be patient with some challenged processes until they mature.

Cons

Get out of here! We've managed to maintain the majority of our workforce, recv lucrative benefits, and even had OneRepublic alllllllllll in a "recession" haha!! Where is the con in this???

Cons

Company is growing very fast, especially product-wise so it can be difficult to keep up with all the technology and changes. But, company provides great resources to stay on track and learn new offerings.

Cons

Overly Complicated Onboarding Utilizes several training sites, which makes no sense for a company who focuses on convenience and workflows.

Cons

While management pushes hard for everyone to have a good work\life balance, people work really hard here and sometimes that balance can be lost.

Cons

fast-paced, challenging.. good for self-starters

Cons

- Little autonomy; management has hands in all deals and seems to lack trust in reps' ability to get the job done - Lots of internal red tape and SOPS involvement... simple quotes take 24+ hours to turn around - Poor, outdated internal tech stack (MSFT/Surf/Teams): CRM and quoting tools not up to par, minimal reporting/dashboard functionality, Dynamics/Teams don't hold a candle to SF/Slack, no email cadencing/tracking, no ZoomInfo, etc. - Not much of a team dynamic... little insight into what deals the team is working on, no idea where you rank in NNACV until QBRs, few team events, etc. - Moving targets... EBCs, NLs, pipe gen... focus is ever changing and inconsistent; not given resources to make any of these targets attainable - Major territory shifts YoY

Cons

This is the worst organization I've ever been a part of in terms of internal operations. The company is top-heavy on management with overinflated titles, most of whom are grossly underqualified to lead or make firm decisions. Leadership is so out of touch with reality and cannot make clear decisions to drive organizational strategy forward, creating busy work for everyone else as we try to hold things together between half-baked decisions before they do a 180 a couple months later. Processes are non-existent and it's clear from management that there is no desire to enable employees to do their jobs - they either refuse to acknowledge this or don't have the intellectual capacity to realize it. Nothing is done to industry standard, rendering your experience here useless, as you will learn nothing valuable for your career by only doing things the dysfunctional ServiceNow way. The people are pretty awful. Assuming most of the good reviews are from software engineers who do make up a good portion of the company, but if you're not one of them, forget it. No one is willing to help each other and it's rare if your cross-functional partners will actually do anything when you need them to. I get that we're all busy, but this is literally your job.

Cons

None that I can think of