Shell Energy Retail is now part of Octopus Energy. Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.
I applied through other source. I interviewed at Shell Energy Retail
Interview
It was quick. Applied online via Total jobs, got to do an online test then proceeded to a telephone interview. The process wasn’t to difficult but the online test was a little bit time consuming. But it was worth the try.
Interview questions [1]
Question 1
What does this job mean to you? Why should we employ you? What do you know about customer service? What are the good qualities of a customer service ?
I applied online. The process took 1 week. I interviewed at Shell Energy Retail (Birmingham, England)
Interview
Quick process which involved a telephone interview, typical questions asked when you need to show off on how much of a caring person you are. Due to COVID training will be provided and then be working from home.
Interview questions [1]
Question 1
Tell me a time when you solved an unhappy customers problem
I applied online. I interviewed at Shell Energy Retail (Kraków) in Sep 2019
Interview
quick and pleasant, two people interviewed me, a few question, a quick role play where I was the Customer service agent and the interviewer was the customer. Lots of questions regarding product knowledge. Smart meters etc
