ShipCompliant interview questions

The interview process at ShipComplaint is thorough, to say the least. For the Client Services Specialist position, I had 4 rounds of interviews and talked with 8 different people over the course of the interview process. Additionally, there was a short client services exercise, an excel skills test, and a personality assessment. With all that said, I'm tremendously glad the process is as lengthy as it is, and the company reflects the results of what should be considered a fairly rigorous interview process. Over the course of my interviews, I was able to meet the entirety of the Client Services team- not only the specialists themselves, but also the director of the team. They interviewed me in pairs, each asking questions about a separate component of the role. I was given ample opportunity to ask everyone questions about the company, the job specifically, and the Client Services team. By the time the interview process ended, I had a solid idea about what I would be doing, who I would be working with, and what kind of place I would be working in. Throughout the whole process, everyone was incredibly responsive. The HR Director at ShipCompliant always responded promptly to any email I sent in, and everyone was fantastic about addressing my questions. It was such a breath of fresh air after other application processes, where one has to endure weeks of radio silence before hearing back, if there ever even comes a response. I also had the opportunity to interview with the CEO of ShipCompliant, who interviews every candidate in their final round. The fact that he sits down with every potential hire is indicative of the culture at ShipCompliant; I would even call it a community. It is clear that everyone who does receive an offer is the best of the best. ShipCompliant knows what it has to offer, being one of Outside Magazine's best companies, as well as winning multiple start-up/companies to watch awards. They attract top talent that fits with their culture, which they have done a great job defining. You'll work with some incredible people in close-knit teams, who know how to work hard while still having fun.

I applied for the position on a Monday and the same day was emailed a customer support survey. A week later, I had a phone interview. Two weeks after that, an onsite interview. I felt everything was moving at a reasonable pace and all of my contact was friendly and professional. One week after the first onsite interview, I received a request for two writing samples. They followed up with me nine days later. Six days later, another onsite interview. This time, I met with several people and was impressed with all of them ... until I met one of the owners. I don't know if he'd had a bad day, or if he wanted to see how I reacted to unpleasant people or if he just didn't like me but he seemed to have an issue with me as soon as he walked into the conference room. Immediately, he didn't like one of the links on my resume. He took issue that I'd been laid off at the end 2008 even though I'd picked up a contract position that lasted the most of 2009 then moved to Colorado in January 2010 to started my own business until the economy improved. He wanted to know why I thought it'd taken me so long to find a job. Really? I didn't think three months had been that long. If he was thinking since 2008 - had he not been watching the news? He was so unpleasant that I knew there would be no job offer. One of the other people I interviewed with told me they were surprised I wasn't offered the position. If they'd been in the conference room for that last bit with the one owner, I don't think they would have been surprised. By the way, three weeks later, I was hired by another company. Two years later, I'm the General Manager of four locations with another opening soon in Denver and four more planned over the next ten years in San Francisco, CA. All in all, if worked out well for me and I hope it did for ShipCompliant also.