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      Support Advisor Interview

      Mar 21, 2021
      Anonymous employee
      Victoria, BC

      Other Support Advisor Interview Reviews for Shopify

      Support Advisor Interview

      Jun 21, 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Shopify (Victoria, BC) in Mar 2021

      Interview

      The process was similar to what others have had to say. I applied online and started with the Life Story interview. My interviewer was absolutely lovely. We chatted about me, my hobbies and interests, travel and a little about work to start. Then we focused in on one job that I would answer questions on. She asked me how I received and handled feedback and asked me to explain what a typical day in that job looked like. There was a decent amount of time left at the end for me to ask questions. I really took advantage of this and asked her quite a few questions. I really enjoyed the interview and left feeling great. I got an email the next day to set up the Technical/Gauntlet, which I set for a week later. The Gauntlet was exactly what I expected, starting with 2 chats asking questions at the same time, followed by feedback and then the phone call. I prepared as much as I could for this portion using questions on Glassdoor, I created my own shop, searched through the Help Centre and thoroughly read through the email they send out beforehand outlining everything. I was prepared as possible, but still didn't answer either of the 2 chats in time (15 minutes). Make sure you match the customer's tone and keep them engaged. The phone call was much easier for me. You get 10 minutes for this portion, but I think less is better. I answered in 5 minutes. Then I got a little more feedback, and the interviewer told me I should hear back in 1-3 days. Within an hour I had a request for 2 references. It took about a week after the Technical to hear back from my recruiter. She emailed to set up a time for a phone call, which was about a week after that. Over the phone she asked me how the Technical went and if I could see myself doing it, before offering me the position. I was given a start date of three weeks after the offer. Overall, a lengthly but good interview experience.

      Interview questions [1]

      Question 1

      How do I add a staff account with limitations?
      Answer question
      16
      Difficult interview

      Application

      I interviewed at Shopify (Dublin, Dublin)

      Interview

      La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.

      Interview questions [1]

      Question 1

      Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
      Answer question

      Support Advisor Interview

      Jan 21, 2024
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.

      Interview questions [1]

      Question 1

      If I was a customer and I wrote in with "x" question, can you share what you would respond?
      Answer question

      Support Advisor Interview

      Nov 19, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify

      Interview

      Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role

      Interview questions [1]

      Question 1

      please tell me about yourself
      Answer question