Shopify Reviews

Pros

Great company culture, colleagues in SF are wonderful, regular travel opportunities, interesting problems to work on, growth opportunities, great benefits.

Cons

Some internal politics and battles for resources (but I've seen much worse). It can be challenging to be a small US office of a large Canadian company but the HQ offices are getting better at remembering about us.

Advice to Management

I have high confidence in the way things are going.

Pros

Most of the people in Guruland are amazing. Perks are okay and working from home is amazing.

Cons

The job is ultimately a customer service one in which you have to support everything - Paypal, Google Analytics, Amazon...literally all the integrations available, not just the actual platform. Worse though is the difficulty in switching roles - if you're hired as a guru and want to move to a support position, you can pretty much forget it unless you're up for some serious remote networking. Despite claims to the contrary, this company is not a meritocracy.

Advice to Management

Make it easier for staff experienced in the platform to switch roles - no one wants to do customer service forever.

Pros

$5k spending account Uppermost management seems intelligent

Cons

No scheduled breaks except lunch - leads to Gurus being overworked and stressed Management blames Gurus for busy queues and other problems Too much on your plate - Gurus should be experts in sections, not jacks of all trades Fake trust batteries - they talk about trust and communication, but the more experienced leads are all about manipulation and backstabbing Fake culture - pretend to be happy and you'll go far. Tell the truth and be shunned. Incredibly unorganized - large company that thinks it's a small business. Taxes are messed up between provinces, holiday time and sick time is not well tracked, and that is not communicated to you until you're out of paid time off.

Advice to Management

Do better.

Pros

-Benefits are amazing -Salary is decent -Work from home

Cons

-Lacks diversity -Leads are not very understanding of peoples unique situations -very micromanaged

Pros

great environement in this company

Cons

I do not see any

Pros

working for shopify lol great perks 5k spending account laptops and monitor

Cons

workload, doing 3 chats at once for 4 hours in a day with 30 min lunch and then the rest of the day back to back phones

Advice to Management

business coaching should be a separate job in itself, you're having people with no experience in marketing and business coaching, giving advice to business owners...its really no wonder so many gurus are on stress leave

Pros

- Work remotely (don't have to travel) - Get great benefits - Get all equipment needed including laptop and monitor sent to you - Working for a growing and high potential company

Cons

- Working remotely (don't get to meet people in person, can get lonely) - Still a 9-5 job but at home, with 30-minute lunch. Pretty strict on that. - Need to be glued to your computer for 8 hours straight. - Stressfull, they require you to hold 3 chats at the same time and more.

Pros

The company goes above and beyond for the staff.

Cons

You need to be able to swing high quality customer service for 3 clients at once.