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Shopify

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Shopify

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Shopify Reviews

Updated Feb 5, 2023

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Found 2,031 of over 2K reviews
3.7
66% Recommend to a Friend
Shopify CEO Tobias Lütke
72% Approve of CEO

Found 2,002 of over 2K reviews

3.7
66%
Recommend to a Friend
72%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
1,296 Ratings

What people are saying about Shopify

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Top Review Highlights by Sentiment

Pros
Cons
  • "Pay was low in the beginning(in 59 reviews)
  • "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision(in 55 reviews)
  • "poor management depending on department(in 48 reviews)
  • "Yet when round 1 of layoffs were made, content designers were considered a “nice to have”, leaving some teams with no content help at all, rather than reassigning writers to other teams that were very much in need of them.(in 35 reviews)
  • "Inexperienced managers and leads(in 33 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Shopify and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Best Place to work as a full time employee

    Feb 1, 2023 - Store Manager in Canada, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great clients to deal with

    Cons

    no cons perfect job for everyone

    Be the first to find this review helpful
  2. 2.0
    Current Employee, more than 3 years

    Disappointed

    Feb 1, 2023 - Designer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and flex comp is helpful. I actually think onboarding and the resources available are great, but starting to feel the culture makes none of it worth it.

    Cons

    Very toxic, no team atmosphere whatsoever. They’ve pinned everyone against each other and hire over-qualified people to carry out menial tasks towards overused strategies. Seriously just hire a freelancer if that’s the case. Management talks to you like it’s your first job when the current situation is their fault - it’s all self promotion and I think they purposely cut you off from speaking to anyone else because if people had the opportunity management would be in some real trouble. There is no process, there is absolutely no trust and therefore no one wants to create solutions that benefit a team, and no one knows who to actually report this nonsense to. They will literally keep information from others so they can claim it as their own when they brag to SLT - who by the way hosts town halls where they talk about themselves or absolutely nothing and somehow take up an hour. Which is funny because they hire people smart enough to realize this. The crazy amount of talented hires they have are pinned against each other, they aren’t heard or listened to, and they are under utilized. You spend all your time figuring out what is going on vs actually honing your craft or creating process and strategy. There is harassment and bullying and no HR.

    Continue reading
    5 people found this review helpful
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  4. 1.0
    Former Employee, more than 3 years

    Do not work at Shopify LA

    Jan 9, 2023 - Event Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Community Managers at Shopify LA (and Shopify NYC) are lovely, talented go-getters who are a delight to work with. Unfortunately, they're not being given the opportunities they deserve because of management.

    Cons

    The lead who runs Shopify LA is a selfish, terrible manager with no people skills. She has bullied 6 people out of Shopify LA over the last 4 years (myself included) and HR doesn't seem to care. She picks favorites and creates a hostile work environment for people she personally doesn't like. It doesn't matter if they're a great worker -- if she doesn't like you, you won't get the same opportunities as others. She's manipulative, secretive, and horrible to work with. Many things happened over the last year that made working for Shopify LA awful, too many things to list, but my last straw? This manager once pulled me aside and asked me, "Do you even want to be here?" and followed it with "I know you have a lot going on in your personal life right now and I don't take any of that personally, but other people might not know what you're going through and you can be really hard to be around". The personal stuff I had going on? My dad was diagnosed with pancreatic cancer and I told her about this because I knew my work would be affected. Upon hearing the news, she bullied and gaslit me until I left. Shopify prides itself on being an empathetic company with great leadership and at a point that was true. I saw the shift happen in real time and this is no longer a place where people should work to feel fulfilled.

    Continue reading
    14 people found this review helpful
  5. 2.0
    Current Employee, more than 1 year

    Eggshells

    Nov 30, 2022 - Senior Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people and great mission.

    Cons

    While the company is not outright toxic, their unspoken culture and review processes definitely are. New employees are somehow expected to understand processes and conventions that are very unique to the company. This causes wild swings during the reviews that have no coherent metric to gauge individuals on. They speak about "impact" instead of "performance", but what that comes down to is how many meetings you schedule and how much noise you make and has nothing to do with your impact on the company, team, or mission you're tasked with. There is no formal software development lifecycle, so what you have is this combination of waterfall and agile but are also neither at the same time... which is interpreted and implemented completely differently depending on the team you belong to. In addition to this. They expect Senior Software Engineers to act like Senior Software Engineers, except that there are very few engineers at the company below a Senior Engineer. They will tell you that it is ok to be an individual contributor just to tell you that you're expected to lead as well, just to tell you to lead more during the reviews. Obviously this ends up being a situation where there are too many Captains and not enough crew. Official onboarding takes about 2 months. Unofficial onboarding takes about a year. Every engineer I have spoken with agrees on this.

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    17 people found this review helpful
  6. 3.0
    Former Employee, more than 3 years

    Great people and culture, unable to scale efficiently or with high care

    Jan 24, 2023 - Program Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Holistic compensation package, work-life balance, health care, and productivity perks. Innovative, creative teams to work with. Mission you can sleep at night working towards.

    Cons

    Scaled too quickly, did not prepare for change adequately or with enough care, immature/rash C-level organizational and business decisions, lack of data-driven decision making, and barely a finger on the pulse of employee needs and morale in response to rapid organizational changes.

    Continue reading
    7 people found this review helpful
  7. 3.0
    Current Employee

    Too Many Egos

    Jan 10, 2023 - Transportation 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are great and the only thing that keeps me around for now.

    Cons

    I can't speak to all of Shopify, but I can speak to the Transportation team that is a poor reflection of Shopify being it is overrun with leads from a previous company Shopify acquired. If you want to be belittled, gaslighted, and overworked while spit at for voicing that concern, then this is the team for you. Big 'ole boys club. Don't believe me? The team is run by 5 white men each elected by 1 white man and it shows. It's no wonder 4 women on the team have left, and a majority of the rest are applying elsewhere. Does anything change? No. Just more workload on the suckers that stayed behind instead of instituting change on the actual problem. HR doesn't help either, trust me, we've tried. And forget about growth. This is the land of empty promises.

    Continue reading
    6 people found this review helpful
  8. 2.0
    Former Employee

    Be careful of high-ego managers - “workplace psychopaths”

    Jan 31, 2023 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * strong engineering culture - high degree of emphasis on software engineering craft * founder led and ambitious * exciting and dynamic space (commerce)

    Cons

    * some very strong ego managers that push to build their kingdoms * you’re at the whim of your boss, no recourse for any issues * poor, even problematic. leadership behavior often “hides” because of the bias towards loud/strong egos over thoughtful ones * weak understanding of data topics at highest levels means weak ML and data culture compared to peers

    Continue reading
    6 people found this review helpful
  9. 1.0
    Former Employee, more than 1 year

    A Smile, Promises and Then What?

    Dec 22, 2022 - Senior Account Executive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - The product is setting an industry standard; - There's a real need in the market; - The ecosystem is supportive of the broad mission and encompasses good companies and people.

    Cons

    - Sales managers don't know how to course correct and anticipate, severely lacking accountability; - Senior management lacks focus; - The direction changes literally every quarter; - The sales culture doesn't know how to grow up from what is is - SMB order taking. There's a huge problem when a company of this size doesn't know what it wants to be for any customer that isn't SMB and can't communicate its value clearly beyond a few key talking points. That might have worked when the tide was heading perfectly in its direction, but that's not the case now. Bigger issue is for any quota carrying rep at Shopify. The managers who are directing strategy and ultimately responsible are not trying to figure out core issues, such as: TAM, territories and data integrity. This leaves reps not knowing where to hunt, what to hunt for and praying that when shakeups occur they have something to work with. The market is generally much smaller at the enterprise than management wants to believe, until there is real product market fit. That will likely take 2-5 years to sort out.

    Continue reading
    7 people found this review helpful
  10. 4.0
    Current Employee

    a

    Feb 2, 2023 - Account Executive in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    really great benefits, flexible hours, paid time off

    Cons

    none that I can share

    Be the first to find this review helpful
  11. 5.0
    Current Employee, more than 1 year

    Great company to work for

    Jan 16, 2023 - Product Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and company values. Shopify is very welcoming and overall runs like a well oiled machine.

    Cons

    Some teams are not as mature as others in terms of their product vision, overall organization and ways of working. Make sure to ask lots of questions and do your research to understand what you're in for.

    1 person found this review helpful
Viewing 1 - 10 of 2,002 Reviews
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Shopify Reviews FAQs

Shopify has an overall rating of 3.7 out of 5, based on over 2,301 reviews left anonymously by employees. 66% of employees would recommend working at Shopify to a friend and 59% have a positive outlook for the business. This rating has decreased by -13% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Shopify employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Shopify. This rating has decreased by -10% over the last 12 months.

66% of Shopify employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Shopify 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Shopify to be career development, culture, benefits and the cons to be senior leadership, management, compensation.

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Shopify

245 days ago

Diversity and Inclusion
Joining Shopify means taking up space and bringing your authentic self to work every day. One year ago, Helen joined the team to help create space and opportunities for all types of people. Here's how the interview process impacted her decision to get on board the Shopify rocket ship 🚀
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Glassdoor has 2,301 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.