Shopify Reviews | Glassdoor

Shopify Reviews

Updated Jan 16, 2020

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4.0
72%
Recommend to a Friend
92%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
372 Ratings
Pros
  • "You work from home which is best decision I ever made as well as helping the planet(in 53 reviews)

  • "Lots of freedom to work on new ideas, in-house chefs and great benefits(in 37 reviews)

Cons
  • "Some gurus are straight up smarter(in 25 reviews)

  • "No cons, however it can be difficult for some people to get used to the idea of asking questions and taking initiative(in 17 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Challenging but Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Expansion Pack in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Great company culture, colleagues in SF are wonderful, regular travel opportunities, interesting problems to work on, growth opportunities, great benefits.

    Cons

    Some internal politics and battles for resources (but I've seen much worse). It can be challenging to be a small US office of a large Canadian company but the HQ offices are getting better at remembering about us.

    Advice to Management

    I have high confidence in the way things are going.

    Shopify2019-06-14
  2. Helpful (1)

    "UX is taken seriously"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - User Experience Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Great social impact, awesome culture around UX and DevOps, smart leadership, good total comp, flexible time management, will last for a long time, easy to ship stuff and have an impact at scale.

    Cons

    You may have to travel to Canada, no direct flights to Ottawa from California, HR processes can be blurry, leadership training is getting better but has been lacking in the past.

    Shopify2019-05-24
  3. Helpful (3)

    "The culture is great, the job not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Remote, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Most of the people in Guruland are amazing. Perks are okay and working from home is amazing.

    Cons

    The job is ultimately a customer service one in which you have to support everything - Paypal, Google Analytics, Amazon...literally all the integrations available, not just the actual platform. Worse though is the difficulty in switching roles - if you're hired as a guru and want to move to a support position, you can pretty much forget it unless you're up for some serious remote networking. Despite claims to the contrary, this company is not a meritocracy.

    Show More

    Advice to Management

    Make it easier for staff experienced in the platform to switch roles - no one wants to do customer service forever.

    Shopify2019-07-16
  4. Helpful (3)

    "Needs work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guru in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    $5k spending account Uppermost management seems intelligent

    Cons

    No scheduled breaks except lunch - leads to Gurus being overworked and stressed Management blames Gurus for busy queues and other problems Too much on your plate - Gurus should be experts in sections, not jacks of all trades Fake trust batteries - they talk about trust and communication, but the more experienced leads are all about manipulation and backstabbing Fake culture - pretend to be happy and you'll go far. Tell the truth and be shunned. Incredibly unorganized - large company that thinks it's a small business. Taxes are messed up between provinces, holiday time and sick time is not well tracked, and that is not communicated to you until you're out of paid time off.

    Show More

    Advice to Management

    Do better.

    Shopify2019-06-25
  5. "Very Micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Remote, OR

    I worked at Shopify full-time for more than a year

    Pros

    -Benefits are amazing -Salary is decent -Work from home

    Cons

    -Lacks diversity -Leads are not very understanding of peoples unique situations -very micromanaged

    Shopify2019-06-12
  6. "great company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Canada, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    great environement in this company

    Cons

    I do not see any

    Shopify2019-05-15
  7. "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Remote, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Work from home, and the benefits

    Cons

    Advancement in company is slow and or hard

    Advice to Management

    Management is good, could limit down culture change

    Shopify2019-04-17
  8. Helpful (9)

    "Expectations do not meet salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    working for shopify lol great perks 5k spending account laptops and monitor

    Cons

    workload, doing 3 chats at once for 4 hours in a day with 30 min lunch and then the rest of the day back to back phones

    Advice to Management

    business coaching should be a separate job in itself, you're having people with no experience in marketing and business coaching, giving advice to business owners...its really no wonder so many gurus are on stress leave

    Shopify2019-03-26
  9. Helpful (3)

    "Great company and benefits, but very mentally tiring and draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guru 

    I worked at Shopify full-time for less than a year

    Pros

    - Work remotely (don't have to travel) - Get great benefits - Get all equipment needed including laptop and monitor sent to you - Working for a growing and high potential company

    Cons

    - Working remotely (don't get to meet people in person, can get lonely) - Still a 9-5 job but at home, with 30-minute lunch. Pretty strict on that. - Need to be glued to your computer for 8 hours straight. - Stressfull, they require you to hold 3 chats at the same time and more.

    Shopify2019-01-31
  10. Helpful (4)

    "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    The company goes above and beyond for the staff.

    Cons

    You need to be able to swing high quality customer service for 3 clients at once.

    Shopify2017-10-25
Found 510 reviews