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      Customer Support Advisor Interview

      Dec 13, 2024
      Anonymous employee
      Ottawa, ON

      Other Customer Support Advisor Interview Reviews for Shopify

      Customer Support Advisor Interview

      Dec 13, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify

      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (Ottawa, ON) in Jun 2020

      Interview

      3 different interviews with different people staggered over 2 weeks. First interview is a lifestyle interview followed by another day one with a hiring manager, team lead all about 30 to 1 hour in length. Pretty standard process

      Interview questions [1]

      Question 1

      Explain a time you dealt with a difficult customer how did you deal with it and how resolve the situation.
      Answer question

      Interview

      Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.

      Interview questions [1]

      Question 1

      Teach us how to do something, showing your process (i.e. a hobby).
      Answer question

      Customer Support Advisor Interview

      Jul 28, 2023
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Galway)

      Interview

      Life Story - describing yourself Gauntlet - seeing if you can handle the tasks of the role Second round interview to determine if you are the best fit for the role.

      Interview questions [1]

      Question 1

      Discuss your Life story Gauntlet - Test chat and test call
      Answer question

      Customer Support Advisor Interview

      Jun 29, 2022
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (London, England) in May 2022

      Interview

      The process was straight forward, I filled out the form on the Shopify website from which it took about 2 days to hear back with an invite to a lifestyle interview. There it was just about getting to know me and how I got on the road that has led me to apply for this position. After that I was invited to a technical interview which consisted of 2 chats and a Email. Overall I highly recommend creating a test store before the technical interview as it helped out a lot in preparation. The whole process took about a month

      Interview questions [1]

      Question 1

      How do you add custom code for a packaging slip template
      Answer question