Customer Service Representative applicants have rated the interview process at Smile Direct Club with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 50.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 27 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Smile Direct Club overall takes an average of 19 days.
Common stages of the interview process at Smile Direct Club as a Customer Service Representative according to 9 Glassdoor interviews include:
Presentation: 21%
Background check: 17%
One on one interview: 17%
Drug test: 10%
Skills test: 10%
Phone interview: 7%
Other: 7%
Personality test: 7%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 5 days. I interviewed at Smile Direct Club (San Jose, San Jose) in Sep 2017
Interview
A regular process and normal interview, no worries just listen to the questions and you will be fine, as fast as I remember, mine was super easy and people were nice
Friendly but straight to the point. Know your information and you’ll be fine. A hard copy of a résumé is beneficial. Mark was helpful and pleasant throughout the interview process.
I applied online. The process took 1+ week. I interviewed at Smile Direct Club (Costa Rica, Risaralda) in Feb 2023
Interview
First an interview with local human resources and then we will get to an English assessment and also a skills assessment and last an interview with the owners located in the US, the called me 2-3 days later with an offer
I applied online. The process took 3 weeks. I interviewed at Smile Direct Club (Costa Rica) in Jan 2021
Interview
I dont really remember, but it was okay. Not too complicated, just basic questions related to the experience you have in the customer service area and if you're comfortable with customers.