Glassdoor users rated their interview experience at SoftMoc as 25% positive with a difficulty rating score of 2.5 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Sales Associate and Cashier rated their interviews as the hardest, whereas interviews for Sales Associate and Cashier roles were rated as the easiest.
The hiring process at SoftMoc takes an average of 19 days when considering 5 user submitted interviews across all job titles. To compare, the average duration of hiring at similar companies like BlackRock, Inc. is 14 days, Fabricated Software, Inc. is 2 days, and Apple Inc. is 21 days. Candidates applying for Cashier had the quickest hiring process (on average 7 days), whereas Sales Associate roles had the slowest hiring process (on average 30 days).
I applied online. I interviewed at SoftMoc in May 2026
Interview
DON'T DO FREE DESIGN ASSIGNMENTS
Applied for a Senior Graphic Designer role through Indeed. There was no phone screening or interview process, but I was asked directly to complete a design assignment for a homepage banner for the SoftMoc website. They asked me to resend my portfolio even though it had already been included with my application, including the unpaid assignment they had given me.
I sent everything again the very next day, but after that I never received any response, even after following up multiple times. COMPLETELY GHOSTED ME. The experience felt unprofessional and raises concerns about whether the company is genuinely hiring or simply collecting free design work from applicants.
Designers should be cautious about completing unpaid assignments without any proper interview process or communication.
Quick and easy sit down with a few questions, did not take more than 20 minutes and then they ran through the job expectations and the pay and how it would look day to day
I applied in-person. I interviewed at SoftMoc (Brampton, ON) in Jan 2026
Interview
I dropped off a resume and was contacted to come back for an interview a few hours later. The manager cut the interview short because she was getting a good vibe from me, and immediately took me to the back to start filling new hire paperwork. No offer letter or contract yet as she still had to confirm my position title with her DM, but told me I'd hear back within the week.
10 days later a random number adds me to a WhatsApp group-chat that appears to be for the store's staff, introducing me as the new Assistant Manager, set to start work the next day.
When I reached out to that number asking a) who they were and b) where my offer letter was, it started a two-hour back and forth of WhatsApp messages and phone calls where the new manager (the one who hired me had just quit three days previous) told me SoftMoc does not give out offer letters or offer employment contracts. She then refused to send me an email from the store's address stating the bare minimum for my records (i.e., my position title, pay rate, expected hours, etc.). At that point I was so suspicious that I told her I would not be coming in on Monday, and after trying to pressure me into accepting the non-offer, told me I needed to send an email to the store so they could document me declining the offer.
No clue what kind of under-the-table stuff they were trying to pull with me, considering as far as I'm aware it's illegal in Ontario to not provide an offer letter, but I luckily removed myself from the situation before I had to deal with anything like wage theft.