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      Southern Company

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      Customer Service Representative Interview

      Jun 29, 2021
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Southern Company (Atlanta, GA)

      Interview

      I had a Panel interview via Microsoft teams. Interviewed with 2 department supervisors. Interview consisted of 10 scenario/situation based questions. Must give specific examples for each questions and describe the situation along with the resolution. Process took approximately 45 minutes. Very formal but relaxed.

      Interview questions [1]

      Question 1

      Standard scenario/ situation based questions
      Answer question
      3

      Other Customer Service Representative Interview Reviews for Southern Company

      Customer Service Representative Interview

      Feb 21, 2020
      Anonymous Interview Candidate
      Naperville, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Southern Company (Naperville, IL) in Feb 2020

      Interview

      I passed the online assessments and test did phone interview which lasted like 10 15 mins. I thought I did well but never received a callback for in person interview.

      Interview questions [1]

      Question 1

      name a time you want help a difficult customer and what did you do.
      1 Answer
      1

      CSR Interview

      Sep 16, 2019
      Anonymous Interview Candidate
      Gulfport, MS
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Southern Company (Gulfport, MS) in Sep 2019

      Interview

      I haven't had the interview just yet. I've only been invited to take the test. I am only applying this part to see what everyone else had to say about the company.