I applied in-person. The process took 1 week. I interviewed at Spectrum (Buffalo, NY) in Jul 2014
Interview
Delightful and helpful. I loved getting to know the managers and the job that I was interviewing for. However, technically, this was for a position with TWC, not Charter Communications. As it was before the merger.
I applied online. The process took 2 months. I interviewed at Spectrum (San Diego, CA) in Aug 2019
Interview
Simple, they gave a basic scenario and asked to be walked through how to hook up a cable box. Then asked several what would you do scenarios. They also asked me to explain the difference between a modem and a router as well as describe the benefits of a DVR.
Interview questions [1]
Question 1
What do you do if a caller asked to speak to a supervisor
I applied online. The process took 2 weeks. I interviewed at Spectrum (Austin, TX) in Feb 2019
Interview
I applied online and was contacted about a week later. I answered about three phone screening questions about subnetting, router manufacterers, types of ip addresses, and command prompt. I was then contacted by email to select an available interview time in the following days. I was contacted 3-4 days after the interview with the offer.
Interview questions [1]
Question 1
1. What is the purpose of subnetting?
2. How many host addresses in a given ip address/subnet?
3. How does DHCP work?
4. Interview questions about handling difficult customers.
I applied online. I interviewed at Spectrum in Feb 2019
Interview
Had a phone interview scheduled, but never received a call. Later received an email stating I was no longer applicable for the position as "[they had] not received responses in [their] attempts to contact [me]" despite no attempts at contact being made. The correct contact info was given.
3
Spectrum Technical Support Representative Interview Questions | Glassdoor