Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Spectrum

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Spectrum reviews | Spectrum jobs | Spectrum salaries | Spectrum benefits | Spectrum conversations
      Spectrum interviewsSpectrum Internet Support Technician interviewsSpectrum interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Internet Support Technician Interview

      Oct 22, 2018
      Anonymous employee
      Ontario, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1 week. I interviewed at Spectrum (Ontario, CA) in Jul 2018

      Interview

      Applied online for the position. After you apply online you have to take an assessment. (It’s pretty long, took me about an hour) if you pass the assessment you’ll eventually get a call for an interview. The job was Internet/Phone Tech Support in a call center. After applying & taking assessment, I received a call from HR to do a pre screen. Upon successfully passing the pre screen, they will schedule you for an interview. My interview was a week out and when I arrived to interview, I was greeted by a security guard to sign in and wait. A supervisor from the floor came and got me to do my interview. It was laid back, asking about your experience and they go over your resume. You have to then role play pretending to be a call center agent and the interviewer being the customer. You read off a sheet and answer their questions. Pretty simple. After the interview was over, the supervisor said he would like me to immediately interview with a manager. I agreed and waited about 10 mins. After waiting I was taken to a managers office where you do a second interview. This interview is even more laid back and the manager will go over your resume and experience. Ask you a few technical questions and see if you are a good fit for the job. After the second interview, the manager told me to wait and left the room. A HR rep came into the room at that point and offered me the job with a start date. I accepted. Signed some paperwork and scheduled a drug test and had to submit to a background check online. After passing both checks you will wait for your start date and have orientation for the first day. Overall a smooth process.

      Interview questions [3]

      Question 1

      Why do you want to work for Spectrum?
      Answer question

      Question 2

      Do you have experience taking a high volume of inbound calls?
      Answer question

      Question 3

      Do you have customer service experience either over the phone or in person?
      Answer question