I applied online. The process took 3 days. I interviewed at Spectrum (Louisville, KY) in Dec 2012
Interview
Phone Interview was successfully passed a day after applying. I was invited to campus for an interview the next day where I was hired immediately. The process was very short. Charter has a lot of churn, so they typically give you a training schedule after your completed interview. As long as you are conversational and don't make any blunders, the interview is completely painless. Examples of good customer service are important to have for a Charter interview.
Interview questions [1]
Question 1
Explain a time when you went above and beyond for a customer?
I applied online. The process took 2 months. I interviewed at Spectrum (San Diego, CA) in Aug 2019
Interview
Simple, they gave a basic scenario and asked to be walked through how to hook up a cable box. Then asked several what would you do scenarios. They also asked me to explain the difference between a modem and a router as well as describe the benefits of a DVR.
Interview questions [1]
Question 1
What do you do if a caller asked to speak to a supervisor
I applied online. I interviewed at Spectrum in Feb 2019
Interview
Had a phone interview scheduled, but never received a call. Later received an email stating I was no longer applicable for the position as "[they had] not received responses in [their] attempts to contact [me]" despite no attempts at contact being made. The correct contact info was given.
3
Average interview
Application
I applied online. The process took 2 weeks. I interviewed at Spectrum (Austin, TX) in Feb 2019
Interview
I applied online and was contacted about a week later. I answered about three phone screening questions about subnetting, router manufacterers, types of ip addresses, and command prompt. I was then contacted by email to select an available interview time in the following days. I was contacted 3-4 days after the interview with the offer.
Interview questions [1]
Question 1
1. What is the purpose of subnetting?
2. How many host addresses in a given ip address/subnet?
3. How does DHCP work?
4. Interview questions about handling difficult customers.