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      Spectrum

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      Customer Retention Specialist Interview

      Mar 20, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Spectrum

      Interview

      Job fair on site at the location in Austin. It was easy to get interviewed and meet with the recruiters and team members in the retention department and everyone seemed helpful. The location seemed nice but didn’t get a chance to see much of it

      Interview questions [1]

      Question 1

      Tell me about a time you helped a difficult customer
      Answer question

      Other Customer Retention Specialist Interview Reviews for Spectrum

      Customer Retention Specialist Interview

      Jul 24, 2025
      Anonymous Interview Candidate
      Harlingen, TX
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 6 days. I interviewed at Spectrum (Harlingen, TX) in May 2025

      Interview

      Received a phone call from a recruiter and was informed that I had been selected for a quick interview. He asked simple questions regarding teamwork, dealing with angry clients, and how I handle pressure situations.

      Interview questions [1]

      Question 1

      Tell me about a time you had to work as a team.
      1 Answer

      Customer Retention Specialist Interview

      Dec 4, 2020
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Spectrum (Austin, TX) in Dec 2018

      Interview

      It was a career day with a signup sheet to begin the interview process. The interview was short, simple sales questions in a role play situation. I was given a tour of the facility

      Interview questions [3]

      Question 1

      role play with inbound calls
      1 Answer

      Question 2

      Background information on work experience.?
      1 Answer

      Question 3

      Ask why would I apply for sales?
      1 Answer