Csr1 applicants have rated the interview process at TELUS with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61% positive. This is according to Glassdoor user ratings.
Candidates applying for Csr1 roles take an average of 10 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at TELUS overall takes an average of 22 days.
Common stages of the interview process at TELUS as a Csr1 according to 1 Glassdoor interviews include:
Group panel interview: 33%
Drug test: 33%
Personality test: 33%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 1+ week. I interviewed at TELUS (Las Vegas, NV) in May 2015
Interview
Interview was first done over the phone, then I got called in for an in person group interview
with about 5 people being interview by A panel of 4. Questions were easy, hopefully you dont get stuck in an interview where people babble on and on instead of answering the questions. The people that were interviewing were very nicee... they cap you out at around 16-17 for the campaign I worked for so try and get a Google Campaign, you will start off earning more
Interview questions [1]
Question 1
Describe an occasion when you received good customer service
I applied online. The process took 4 weeks. I interviewed at TELUS (Edmonton, AB)
Interview
It was long, 4 steps and very short notice on being hired, the process was intense once it got to the face to face, it was 2 hours long. It took a month for them to decide and when the decision was made, there was 4 days notice to the start date, the on line test is a screen test of over 100 questions. I had to call many times to see if i was still a candidate and when that choice would be made. I was promised a few call backs and if I did not hear from them to give them a call and remind them.
Interview questions [1]
Question 1
How do i handle conflict, what type of lifestyle do i live, how often am i sick, am i capable of working with little supervision, when would I be able to start, what drew me to the job, how do i handle under stress, give a situation when there was a conflict and i was not able to handle it with out help