TELUS Interview Questions | Glassdoor

TELUS Interview Questions

Updated Sep 19, 2018
516 Interview Reviews

Experience

Experience
68%
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Getting an Interview

Getting an Interview
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Candidate Interview Reviews

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  1.  

    IT Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at TELUS (Las Vegas, NV) in October 2012.

    Interview

    Simple Ask and answer questions , answer phones calls do not miss a phone call. have a prepared resume, the usual interview formality you may expect from a call center

    Interview Questions

    • What did you do to figure out or troubleshoot an issue you had no idea about?   1 Answer

  2.  

    Trainer Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at TELUS (Las Vegas, NV) in February 2013.

    Interview

    The hiring and interview process were quick, the recruiter immediately got back to me with feedback and next steps process. I was also immediately scheduled for the 1:1 in person interview within a week.

    Interview Questions

    • The usual regular questions about your experience, what will you bring to the table, flexibility, ect   Answer Question
  3. Helpful (1)  

    Travel Counselor Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at TELUS (Las Vegas, NV).

    Interview

    Online application, followed by a phone interview within the week & then an onsite. Smooth process. One of the most throughly done hiring I've been through.

    Very positive atmosphere. Very excited!

    Interview Questions

    • Previous job experience, some fun questions like if you were an animal what would you be, etc...   1 Answer

  4. Helpful (2)  

    Technical Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at TELUS (Austin, TX) in July 2016.

    Interview

    Typing, technical, and a grammar test to screen then a 1 on 1 interview asking a little about previous work experience and going through a customer service scenario to show your troubleshooting abilities by being able to ask good questions.
    The perform a background check in addition to drug screening.

    Interview Questions

    • What are some good filler to use with a customer on the phone?   Answer Question

  5. Helpful (3)  

    Team Leader Interview

    Anonymous Interview Candidate in Las Vegas, NV
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at TELUS (Las Vegas, NV) in August 2015.

    Interview

    The interview process involved an application online and a phone screening. After the phone screening was an in person interview, after that a follow up phone call was to be made. However, I received a rejection email instead.

    Interview Questions

    • Name three things that make a good team.   1 Answer

  6.  

    Team Leader Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Application

    The process took 1+ week. I interviewed at TELUS.

    Interview

    The process started with first interview of selected you were taken to second level interview with Operations manager of the company. The operations manager then proceeded to ask a series of general interview questions

    Interview Questions


  7.  

    Engineer Interview

    Anonymous Employee in San Jose, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 9+ months. I interviewed at TELUS (San Jose, CA) in April 2011.

    Interview

    It took whole day without touring the company. I Interviewed with six interviewees and discussed about the works that I had achieved before. Some questions were related my previous experience. Most of time they explained what I have to do over there.

    Interview Questions

  8. Helpful (2)  

    Sales Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at TELUS (Las Vegas, NV) in September 2011.

    Interview

    Typical interview process with general questions, plus online customer service quiz on PC with upselling and ability to multitask. Interview process was conducted by Cornerstone Staffing.

    Interview Questions

    • No abnormal questions asked throughout interview process.   1 Answer
    • Computer assessment.   1 Answer

    Negotiation

    No negotiation involved, very unorganized method of benefits and payment info. Information of wage was an approximate never given an exact wage. While training went on, wage information was questioned several times and always given a poor response by HR and supervisor.


  9. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at TELUS in February 2013.

    Interview

    I applied online, waited a week, and then went in person to say hi and make an impression. An hour later, they called me back asking for an interview. Turns out he was going to call me and a few others, but he had forgotten up until he saw me walking in the store. Take note on that. :)

    The next day I called back for the interview, and he asked me a couple questions like "Why do you want to work with Telus, what motivates you, have you ever had any kind of sales quota experience, what's your availability like?" and then set up a 2nd interview for the same day.

    I walked in later that day and he sat me down to ask basic job interview questions, asking about the situation you were in and how did you react/feel about it. After that he took me back into the store for a quick tour, and then started setting me up for a background check. At that point he told me I was "in", and all that needed to be done was the official paperwork.

    Interview Questions

    • Was there ever a time when a situation escalated, how was it solved, and what did you learn from it?   1 Answer

    Negotiation

    Telus has pretty fair and amazing benefits, so no negotiations.


  10. Helpful (1)  

    Csr1 Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at TELUS (Las Vegas, NV) in May 2015.

    Interview

    Interview was first done over the phone, then I got called in for an in person group interview
    with about 5 people being interview by A panel of 4. Questions were easy, hopefully you dont get stuck in an interview where people babble on and on instead of answering the questions. The people that were interviewing were very nicee... they cap you out at around 16-17 for the campaign I worked for so try and get a Google Campaign, you will start off earning more

    Interview Questions

    • Describe an occasion when you received good customer service   Answer Question

    Negotiation

    no negotiation take it or leave it ...


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