I applied online. The process took 4 weeks. I interviewed at TUI Group (Newcastle upon Tyne, England) in Nov 2022
Interview
After the online application process which took just over a month, I was invited to the online assessment centre. This first began with a group task, which consisted of me and two other woman, along with two member of staff from Tui. We started off with an ice breaker (a random question to get the nerves out the way and know more about each other) and then we were given a task to do as a group - which was based on solving issues and prioritising them. This was quite a chilled environment and I didn’t find it nerve wracking or stressful at all. The two woman from Tui were lovely! For me this lasted over an hour, however we did have some technical issues with some of the other interviewees. The same afternoon I have my 1-1 interview. Some of the questions were tricky to answer, but as long as you take your time to come up with an answer rather than rushing to think of an average one - you should do well! This lasted for about 20-30 minutes. The man that interviewed me was lovely and made sure to speak to me in a way that didn’t make the interview feeling nerve wracking. 3 days later I got an email to say my skills and personality suited the role and they were happy to offer me a place in the talent pool! Overall the experience was very good and I quite enjoyed the interview process.
Interview questions [5]
Question 1
Give us an example of when you used good customer service. What did you achieve from this and why did it stand out?
Really nice and friendly experience! Actually one of the nicest interviewing processes to be honest - definitely felt heard and welcomed. The interviewers were lovely and came across very human and it was a relaxed environment.
I applied online. The process took 4 weeks. I interviewed at TUI Group (Stansted Mountfitchet, England) in Oct 2024
Interview
Welcoming recruitment team, easy to use interface and straight forward process. The interview questions were very well structured, and they make it feel as if you are having a conversation.
I applied online. I interviewed at TUI Group (Gatwick, England) in Sep 2024
Interview
Brilliant interview process very kind staff, positive and friendly, some details may be vague until you get a contract, apart from that extremely helpful recruitment. Group exercise and interview (and introduction to company)