1 phone interview: 2 x f2f interviews (with Director): Psych Assessment . Indicated preferred candidate, then advised policy change overnight dictated an internal appointment must be made! Internal communications between Management and recruiting team needs improvement. The cost to Telstra in time of their recruitment team, and flying Directors into Melbourne for interview is significant. The cost to the applicant in time commitment is significant also. Damage to Telstra’s reputation due to their internal management issues is unfortunate. There are great opportunities there.