Telstra Reviews | Glassdoor

Telstra Reviews

Updated September 18, 2017
688 reviews

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3.4
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Andrew Penn
159 Ratings

688 Employee Reviews

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Pros
Cons
  • Red tape & tyranny of their size can get in the way of helping customers (in 32 reviews)

  • Senior Management don't care about you as a person (in 25 reviews)

More Pros and Cons

  1. "Business Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Telstra full-time

    Pros

    Great work life balance and support network.

    Cons

    Culture can be quite different between teams and departments


  2. "Best place to learn Telecom / network / IP products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Architect in San Francisco, CA
    Current Employee - Senior Solutions Architect in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Telstra full-time (More than 3 years)

    Pros

    - constant focus on Customer experience
    - very knowledgeable and caring leaders and SMEs with years of experience

    Cons

    - Obsession to help customers to the detriment of the employees (getting better)
    - process could be frustratingly slow sometime

    Advice to Management

    Keep or increase regional autonomy to best serve local customers

  3. Helpful (1)

    "Overall good experience, but could have been a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -flexible schedules, easy work/life balance
    -you do meet a lot of great people
    -deadlines for work are manageable
    -great exposure, especially to international business and corporate events
    -opportunity for travel and promotion
    -nice perks like free food & drinks
    -benefits are good, but HR has a hard time explaining them/helping you
    -you learn as you go in most cases there is no formal training

    Cons

    -even though you work with a lot of great people, there are still office politics that can be very distracting and unnecessary to the work, not everyone is as nice as they seem
    -micromanaging is a huge con here, even managers who aren't yours do it you start to feel like you are under a microscope
    -lots of road blocks from upper management/exec team which stunts growth and opportunity for the company & employees
    -you'll find some really hard workers at this company and then you'll find people who know how to take advantage of them
    -HR ultimately just processes your paycheck, they have the companies best interests not the employees
    -they thrive on their Future Ways of Working like working from home and better technology, but not everyone gets those perks and the computers/phones are very outdated for a telco company.

    Advice to Management

    -management should come into the office more regardless of location and home life. This will give them a better understanding of the office environment and what happens on a day to day basis. This would also probably help with the excessive amount of micromanaging
    -retain and appreciate the hard workers you have in an industry like this it's hard to come by


  4. "Director of Innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Innovation Director in San Francisco, CA
    Current Employee - Innovation Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Telstra full-time (More than 3 years)

    Pros

    Big company, good budgets, business class for international

    Cons

    Slow moving, risk averse, annual training


  5. Helpful (2)

    "It was great, now since the merger, not su much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Los Angeles, CA
    Current Employee - Network Engineer in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Telstra full-time (More than 10 years)

    Pros

    A lot of autonomy, and with that responsibility. The push to be the best. Team work, trusting staff to deliver, and being trusted. It was a great challenge and a great place to work.

    Cons

    Until the merger... No trust from the new management team, a divide the staff into separate groups, teamwork is frowned upon. Micro-management by stay at home managers.

    Advice to Management

    Local management needs to show up for work, and participate in the work experience.


  6. "Project"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra full-time (More than 5 years)

    Pros

    Good and safe working environment

    Cons

    Could be stressful during project datelines


  7. "HR Coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra full-time

    Pros

    Flexible working schedule and good company benefits

    Cons

    Telstra is investing in lot of different sectors.

  8. "Telstra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Strong Asian network which can be sold

    Cons

    Too many road blocks to get things done

    Advice to Management

    Simplify


  9. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane, ND
    Current Employee - Anonymous Employee in Brisbane, ND
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good very good i enjoy working there they have very nice

    Cons

    they usually are slow none appreciate to customer i am sad none

    Advice to Management

    none


  10. Helpful (1)

    "Telecom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Foster City, CA
    Former Employee - Senior Manager in Foster City, CA
    Recommends
    Positive Outlook

    I worked at Telstra (Less than a year)

    Pros

    This was a great company to work for

    Cons

    Like anything else there is always room for improvement


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