Completed a fairly short interview with two existing staff members (including manager) and then headed downstairs to do a trial shift to check how you performed on the checkouts and interacted with customers.
Interview questions [1]
Question 1
Describe a time you have helped a customer or client.
I applied online. The process took 4 days. I interviewed at Tesco (Oxford, England) in Aug 2016
Interview
Extremely friendly and relaxed. I had to speak to customer services before being taken to wait for my interview. I spoke to some different employees whilst waiting and they were all really kind and talkative. The interview itself was good - I was asked to fill in forms about my availability and health and safety, and then asked a few questions about customer service experiences. My interviewer was kind and answered any questions I had. I was in and out in an hour. I'm yet to hear if I was successful.
Interview questions [5]
Question 1
Give an example of a time when you gave excellent customer service?
It was simple, basically why do you want to join Tesco and some soft skill questions. Tell me about a time you worked in a group, try to answer in STAR format.
It was done by a manager in a back room. It was formal and it was about 20 minutes asking about experience, peoples skills etc. this might have changed as this was like 6 years ago now